Country lane kennels morden

Great kennel owners.

I tried to board my puppy here and was very excited for her to be able to play with other pups and have her own vacation! We understood that we wouldn’t be able to board our dog without getting her fixed. We got an appointment to get her fixed about a week and a half before bringing her. Unfortunately, our dog went into heat the day before our appointment and we had to cancel our surgery appointment and our boarding. I emailed the owner of country lane kennels letting her know we would have to cancel and her response was very unprofessional. Due to this I wouldn’t trust my dog with this boarder and would find another place. I am very disappointed because I have heard good things about this kennel and it was closer to where we live than other boarders.I have tried to add photo evidence of our conversation but it has come to my attention that I am unable to. If you would like further proof, you can email me.I was not dishonest about my dogs age. I first emailed and asked if they had room for our 7 month old dog on August 03, 2021. At the time of writing, our dog would have been 7 months. She turned 8 months on August 09, 2021 as she was born January 09, 2021 (As I mentioned in the email). Before booking the boarding, I let the owner know that she was not fixed yet and asked if this was a problem. The owner told me that she would not board her until our dog was fixed. We then made an appointment to fix our dog and asked the boarding owner if the date of her surgery appointment would be okay for boarding her. The owner said yes. We let the owner know today that our dog was now in heat and that we would have to cancel our appointment to fix her and that we wouldn't be able to board because of this. The owner responded with: Yup cancelled. This is exactly why I don't mess around with this. Fixed before 6 months

Nice place with nice owners, bought brown eggs and the quality is superb.

Your fur-child never had it so good;) and might not want to come home with you after a stay at Country Lane Kennels. Secure, fenced, spacious dog runs and lots of outdoor playtime during the day. At night, tucked in to a temperature-controlled building. Sheila treats your dog like her own, so whatever the feeding schedule, treat types, medications, and anything else can certainly be part of your dog's care program. Plus super close to Morden and easy to get to. Thank-you, Sheila, for taking such good care of Ruby Tuesday!

Very nice facilities! Well kept!

I have boarded my dogs there for years, previous and current owners.I feel the experience as of late is bad on the customer side. My issues with the service are irrational reactions to small issues, lack of care about customers, and bad attitude. I won’t return Sheila acts up like a customer can’t be trusted, then when I try to rearrange the stay I get angry reactions over email, try to call she won’t return my calls, then calls and tells me I’m untrustworthy and won’t board my dog.Honesty I forgot about the drop off but her attitude made this experience worse, there are bigger issues going on than boarding my dog but if I tell a business owner I messed up the drop off, could we figure out a solution then won’t answer the phone when I call. She’s lost my respect.She keeps making it out like my dog is the problem, whether trained or not my dog is an animal, she spends her time making excuses for her behaviour, don’t spend your money here, expect disrespect!