Hearthcrest Fireplace

Karen and John from Hearthcrest Fireplace used their experience, creativity, design ideas, and coordination of services to help us replace two fireplaces and turn them into things of beauty!!! They helped us change a wood burning fireplace to gas and add a beautiful log set in one location, and refreshed our three-way fireplace screens and arranged a mixed size set of fireballs to be viewed from three sides in another location. We love the new look in both fireplaces! Thank you!!!

Karen & John are awesome people insofar as the care they took with helping us figure out our custom doors and surround. They went out of their way to help us. We received perfect drawings and documents so there we no surprises on costs or placement of any details. They brought the doors and surround and took great care with installing everything.Their workmanship and the materials they use are first rate and beyond. We are SO happy with our entire experience.

We've had two fireplaces converted from wood to gas by Hearthcrest. The fireplaces work great and the customer service was top-notch. A couple of years after we had the fireplaces installed, one of them would not ignite. Hearthcrest came out and provided replacement parts free of charge. Highly recommend.

Great customer service, very personable staff. Took a lot of time to help us understand the pros and cons of electric fireplaces. Everyone we dealt with focused on making sure we picked a model and design that was right for us.

Karen is awesome and so is the crew! We turned our wood burning fire place into a high efficiency gas insert and it is so beautiful! When installation day came the insert didn't quite fit so they had to improvise and it went so smoothly and you can't even tell it was altered. Thank you for everything and we love it :)

Sales associate not wearing a mask over her nose when we went there today (12/30/20). I asked her to put it above her nose, and she said I'm fine". I indicated if she was unable to pull her mask up to protect us

All of our issues have been corrected. Karen was very helpful and made sure our fireplace was up and running properly. The service people were very efficient and were in and out quickly leaving a warm fire burning in our hearth.

Fixed our problem quickly. We had another company try to repair and it was a four month mess. Hearthcrest had parts and installation within a couple of weeks. We appreciate their fast friendly service.

23 years ago Hearthcrest added a gas fireplace to a home we were renovating in East Grand Rapids. They did a beautiful job building the framework and making it look as if it had been there all along. We were very happy with them. Fast forward to 2019 and we once again went to Hearthcrest for our fireplace needs. This time we were renovating a condo that didn’t allow gas appliances, so we purchased the most realistic electric fireplace we could find—a Dimplex Opti-myst Pro 1000. It was installed in May of 2019 and we were very happy with it—until it stopped working in December of 2021. Barely 2.5 years after we purchased it and paid over $3,000 for it. This is when we learned from Karen, the manager, that Hearthcrest does not service the electric fireplaces they sell. Shame on us for assuming that a business would service what they sell. Karen tried to help by contacting the manufacturer but parts were on order for months (during Covid) and we never received them. We continued to communicate with Dimplex until finally in March of 2023 we received the replacement parts we needed and my husband installed them. After 16 months with a non-working box in the wall, we have a working fireplace again. Needless to say an extremely frustrating experience all around. I give them a 3 because of 1 positive experience 23 years ago. Expensive lesson learned on our part. (I should also add that the staff at the Byron Center location was less than helpful. We mentioned it to Karen and she seemed to appreciate the feedback and said she would address.)

Karen and Anthony and team took great care to find a beautiful solution to my custom fireplace needs. The install was brilliant and customer service was fabulous! I love the end result of the conversion from wood to gas. Function and beauty.