The Ordinary. DECIEM The Abnormal Beauty Company

Had a wonderful experience there. Leo has been very helpful also he is very knowledgeable. He helped in identifying the items i need and placing a daily skin routine for me. Would definitely recommend their products and this store specifically!

the staff was really cheerful and welcoming and of course the products are great :) *there is a recycling bin inside for empty bottles*

Stopped into the Yorkville location on Boxing Day to grab the last minute presents I kept putting off for a VERY picky younger sister. I wanted to introduce her to the wonderful world of the Ordinary! I was pleasantly surprised by the friendliness of the staff (Yorkville is not known for genuine warmth). I am not going to say that all the staff rushed up to greet me as a long lost friend - but they were generally pleasant. I want to really THANK one person in that store and highlight the AWESOME level of customer service. FARDOWSA I hope you read this !!! I was impressed with her product knowledge, her honesty in discussing pros, cons and personal experience with the line as well as her patience in answering all my questions. Your service delivery and low-key attitude have now made the Bay/Bloor my go-to location to stock up when I run out.

Very beautiful, well arranged store. I was there to return a product that didn't compliment me. The 2 beautiful ladies recommended something else that works perfectly for me face

Not sure why this shop has been said the best shop of The Ordinary, so i went to visit today. I have been using their products even in my home town 3 years ago until now, not friendly staff (both of them). 8 July around 4pm.They server well with white and western people but not really to Asian customers like me. I didn't feel comfortable and to be treat like this. PRODUCTS is extremely awesome but not today on shift staff surely. One of them were rude, excuse me, Canada is welcome new comers, but not everyone is fully understand what are the ingredients inside the products or special terms. Staff was not patient to me or explain to me.I definitely had a bad shopping experience in this shop, if you are Asian customers better to go other branches but not this one in Bay. Distrillery District branch may be a better option for you.Strange, the brand is from Canada. But why their service is like this?Definitely I won't go back to this shop or recommend anyone. I don't want my friends got upset like me.I will put on ZERO star if its allowed in Google review.

It's gorgeous store ever. I'm a huge fan of the ordinary.Thank you very much for making such a great product and especially to the kind and beautiful Fardowsa of this store.She recommended more things for my skin and told me how to use new and what I have.I would have bought more if I hadn't worried about the weight limit of luggages.

Bad experience so far. The white staff with a piercing on her nose made me feel uncomfortable. I asked questions about the products but she responded to me from a distance and no effort to come forward to engage. Been using the brand for 4years and been here several times and so far delighted with the rest of the crew except this one. She shouldn’t be in the frontline. Will buy to other location instead.