Pioneer Family Pools & Spas
164 Reviews
- Thursday10 AM–6:30 PM
- Friday10 AM–6 PM
- Saturday9 AM–5 PM
- Sunday11 AM–4 PM
- Monday10 AM–6:30 PM
- Tuesday10 AM–6:30 PM
- Wednesday10 AM–6:30 PM
About the Business
--> Pioneer Family Pools - We Know Pools, Patio and Hot Tubs! We sell, service and repair inground pools, onground pools, aboveground pools, hot tubs, spas and patio furniture. | We Know Pools, Patio and Hot Tubs! We sell, service and repair inground pools, onground pools, aboveground pools, hot tubs, spas and patio furniture.
Contacts
Call Us
+19058512393
7979 Weston Rd #1, Woodbridge, ON L4L 1A6
Hours
- Thursday10 AM–6:30 PM
- Friday10 AM–6 PM
- Saturday9 AM–5 PM
- Sunday11 AM–4 PM
- Monday10 AM–6:30 PM
- Tuesday10 AM–6:30 PM
- Wednesday10 AM–6:30 PM
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- In-store pickup
- In-store shopping
- Curbside pickup
Recommended Reviews
Daniel Zitoli
19.10.2023
Pioneer Family Pools & Spas
Pioneer Pools came to the rescue.I originally contacted a bunch of other pool stores to get quotes on re-installing my pool equipment. We recently just rebuilt our new pool shed and I needed everything to be reinstalled and some new equipment. I had a few people come check out the job from other companies that were super helpful but for some reason didn't call back when it was time to install.It finally clued in when I was driving by Pioneer to stop in and inquire about my project. (Also, I realized later on Pioneer was the company that installed our pool 25+ years ago)I walked in and chatted with Kaer and Fahim, and they were super helpful on the next steps to get me going.After a few emails with Kaer & Fahim a had everything step up and ready to go. Unfortunately, the delivery date was missed, which was a little upsetting however the way Kaer handled the situation and the response was truly professional. A few emails back and forth and Kaer had everything rescheduled and set up ready to go.Thank you Kaer for the quick responses and making sure I was high priority.On the day of install, James & Adian came to install the pool equipment. They delivered the new pool equipment, unpacked everything and took the time to re-layout and explain everything. They were very organized and neat with the re-install which makes everything so easy to use. James is a perfectionist with this stuff. Amazing work.Overall, I don't know why I didn't think of Pioneer Pools in the first place, since they installed the pool 25+ years ago. They have a solid team that is knowledgeable, experienced and I am very happy with the way everything turned out. Thank you again Pioneer Pools! Fahim, Kaer, James & Adian
Hemnath D
13.09.2023
Pioneer Family Pools & Spas
Huge collection of pool supplies, but it is hard to find the price for the items on display (else this place deserves 5star rating), and you need staff's assistance to find the price for most of the items. So far, my experience is good, and their pricing is on par/competitive with the best available price among other pool shops or Amazon.
Liana Crimi
10.09.2023
Pioneer Family Pools & Spas
about the Vaughan location- Back in 2019 I raved about Pioneer Pools, but 2022, all I have to say is WOW, horrible service!! Had to get a liner replaced after having a pool for only 2 years and just for the new liner to get a wrinkle in it!! Of course they have no crews to come out last summer when it actually happened, to having to contact them because you know every person you once talked to about it now has left the company and of course they don't forward your case to anyone. Then to be cancelled on twice. Now today my pool was suppose to be fixed. They told me they will drain and fix and tomorrow it will be done. I currently have an empty pool for a week mid summer!!! with 3 kids at home who LOVE their pool. TO HAVING NOTHING BUT A MORE WRINKLED POOL AND NO WATER IN IT!!!!!! send a larger crew and not 1 person to fix the issue. the tech was more on the phone then working!! did he even know what he was doing???? send the proper crews out and get the job done right, maybe get the job done right the first time!!! I would not recommend Pioneer to anyone. Make it right!!!! because I am livid with pioneers, and their customer service and their sales person who doesn't even acknowledge you!!! Horrible!!!!!
Claudio Sartori
10.09.2023
Pioneer Family Pools & Spas
The young staff at this location are simply fantastic. They take the time to give everyone their full attention and make the service feel personalized. Also special thanks to Fahim for always going above and beyond to make sure that we leave happy
RG
23.08.2023
Pioneer Family Pools & Spas
I went to the Pioneer Family Pools and Spas in Woodbridge, ON. I was looking for an automatic pool cleaner (robot). I already had done a bunch of research beforehand. When I met the assistant manager, Fahim Haque, he made it a lot clearer on what I was looking for in a cleaner. I want to personally thank Fahim for his knowledge and easy-going attitude. Trust me when I tell you this, Fahim is worth his weight diamonds.Cheers RG
Mr. O
21.08.2023
Pioneer Family Pools & Spas
Fahim sold me a Polaris robotic cleaner a few weeks ago and was very helpful in selecting exactly what I needed for my situation. After a few uses, it resembles exactly what he said. He was also able to identify some other products that could help with stain removal that ended up working perfectly.
Eugene Basciano
25.07.2023
Pioneer Family Pools & Spas
Fahim and his staff have been super helpful over the years I have been dealing with them. They are knowledgeable and accurate with their water assessments and chemical products. Thanks for the great work. Keep it going.
Al Kuzmich
20.07.2023
Pioneer Family Pools & Spas
We did not like the job they did this year for our pool closing. We have been using Pioneer now for nine years, and this year has been the worst job they have ever done. The cover started coming off the pools edge within hours of them leaving my home. They left empty bottles around my pool and did not clean up afterwards. I have left messages and no one has returned my calls. So as of today I had to fix it myself before winter arrives.
Massimo Crescenzi
12.07.2023
Pioneer Family Pools & Spas
We recently purchased this Atlantis Extension Table and are very happy with it… but it was the customer service provided by Fahim that left an impression. Thank you Fahim for going above and beyond to help us.First time we visited Pioneer years ago it was for hot tub supplies and advice, and from day one Fahim was courteous and helpful… along with the other staff. Each time we returned he remembered my name and was always helpful. When we needed a new patio table, I first went to Pioneer and Fahim was willing to do that extra to help us so it was an easy decision to purchase from Pioneer