Optimum Wellness Integrated Clinic

I met with Dr. Park today and was so nervous initially. Right when I first met Dr. Park I was instantly calm. Her demeanor was so refreshing and I felt like I could openly speak with her about my concerns. She took time to actually go over what I was experiencing and listened to the ways I felt towards my health. I was thrilled to actually have someone genuinely care for my concerns with my health. Her approach to my treatment was all geared towards working on the cause of my problems and not just prescribing medication to mask the symptoms. She was extremely knowledgable in her treatment and I left there feeling optimistic that I will see results. I'm excited to see where my treatment takes me and look forward to my follow up with Dr.Park.

Similar experience to Lisa with receptionist, but added disappointing appointment with Dr. Denault.1) Front Desk: When I called to book my initial consultation, I was told I would need my records from the Cross Cancer Institute before my meeting. I said I wasn't sure how to do that, but I would get back to them immediately. We found out that the clinic could simply fax and request them. I called back and they said, yes they COULD do this, and it usually took 24-48 hours. I thanked them. They called back a few hours later to say that I needed to fill out a consent form, which they would send by end of day. They did not send it, so I called in the morning, and they send it by mid-morning (24 hours before my appointment). I filled it out and sent it back. The next day when I arrived, they asked where my files were. I reminded them about faxing the Cross and they said they had forgotten to do it. They said I could proceed with the consultation, but I said I was not going to keep the appointment ($250) if they did not have the paperwork that they said they required, especially as my case is rather complicated. They said they can usually get it within 45 minutes (a different story from what they first told me), leaving my confidence in the whole shop a little shaken.2) Dr. Denault: So, my consultation was basically me talking about my treatment protocol and him whipping out his menu of potential treatments. He didn't seem very knowledgeable about my type of cancer, which I feel that he should have expressed at the beginning. He said he would help with my energy (dealing with side effects of chemo), healing an infection, and dealing with life after chemo. This would involve some IV Vit C, possibly misteltoe, and then some supplements. I said I would need to review everything with my oncologist (who I was meeting in a few days), and he promised to have something for me in writing the next day. He said he would do some research to look at any potential contradictions with my chemo. That was the last I heard of him -- almost 2 weeks ago. I wasn't looking to him to cure my cancer, only to make my life more bearable right now. But apparently they don't want my business. Perhaps he looked at my potential bill and I wasn't cutting the grade because I would only be purchasing his expensive Vit C IV a few times every 3 weeks rather than 3X a week? It was still going to be several thousands of dollars of treatment over the next few months. If you are planning on meeting him, I would ask to speak with him personally about his experience with your type of cancer first. I think he specializes in tumours, rather than blood cancers. I was very hopeful after our first meeting and willing to give it a shot, but totally regret the time and money that I spent there now.UPDATE: Thank you for offering to refund my initial appointment. I will email you to continue the conversation.

Amazing receptionists. Quick and knowledgeable. Always do their best to accommodate apt bookings. Dr. Kozin was very knowledgeable and always ensuring my records were up to date with my oncologists tests. Treatment definitely makes me feel better and I have much more energy during the days around my IV treatments.

The receptionists could use some training regarding pricing, scheduling. I made an appt for a therapy and when I arrived I was informed they shouldn't have booked me without consulting a physician and would have to reschedule for another day. (Perhaps if they were properly trained, they could have at least contacted me and rescheduled my appt)

Very disappointed. Appointment dates changed on me twice with no justification smh

I brought my son Dr. Somji for his allergy. It started about a year ago and getting worse that OTC antihistamine would not work.She spent 60 minutes and suggested food intolerance test and some supplement. Mg she gave me that night worked so well that my son could not make it to his own bed (he used to spend a couple hours to fall asleep at night)I hesitated for the food tolerance test because of the cost, so I just tried out what she told me that she suspected dairy intolerance. After a couple weeks his melt down (death wish and hurting himself) stopped and to my surprise, his allergy was gone. Now he can spend several hours in a house full of cats and other pets. Who thought food has something to do with super melt downs, insomnia, and allergy?She is highly recommended with any allergy and IBS, and digestive issues.

Staff are friendly and listen to you which really does make a difference. The stairs up to the second floor will do more good for you than the pills and supplements ever could, but don't let me tell you how to spend your money.

Dr. Kozin is a caring and honest natropathic doctor. He is practical, understanding, knowledgeable and thorough.He treated me with respect and kindness during my experience. He went over a detailed outline of options of what cancer treatment could look like for me. He was not trying to sell me anything and offered help before I even stepped inside his office, as he was understanding of my long commute to the city. He was a joy to talk with and I would be happy to recommend him to anyone seeking answers and help for cancer treatment.Sheila G

Great staff- very helpful and kind. Knowledgeable and friendly professionals especially the nutritionist Karlien and naturopath Dr. Alysha Somjii. I am very thankful to have the exceptional attention and care from this clinic.

Absolutely rude and terrible customer service ! The person in the reception blamed my wife for the missed appointment although my wife never does it , using electronic reminders . Even if she did miss it the week before , nobody tried to get in touch with her and to reschedule , we wasted our time and never go there again . And again being polite would be good , I am talking about reception.