Burnaby Public Library, Bob Prittie Metrotown Branch

I would easily give five stars based on what this place offers for its size.Good books and well organized staff.Two major points make it less appealing these days: first off, its too loud and staff and security needs to be trained to kick out violatersSecondly the gender neutral bathrooms are disgusting beyond belief! This horrible choice makes it so akward for everyone. What man wants to share a private area with woman and children? And do they want to share it with man? Just so the 1% or 2% of transgender people can also ise this god forsaken facility? Nobody feels safer because of this! Its disgusting and wrong, why nit have 3 options then?

it's a very nice library overall.but unfortunately the seats are not enough for people who wants to study in silence (always fully taken even on weekdays)I really hope they can put more tables and chairs on the second floor. There are lots of dead space near computer zone on the 2nd floor

This is a huge place with poor management and terrible technology. My car broke down. I took pubic transport and explained to library staff that I had an important zoom meeting with a neurosurgeon regarding my brother. I asked for a private study room. They called the manageress Jarvis. She printed a list a facilities that were renting out conference rooms. I explained I only had one hour left and no car to move around. Rooms in that library were sitting unused but because of construction they would not allow anyone to open the rooms. I saw no construction inside those rooms. I was guided to the far corner of the library surrounded with people to hold my meeting. I connected to the WiFi but it kept getting disconnected. I ran for help and said the renowned neurosurgeon was waiting and I had connection problems. Jarvis was paged and she came and tried to help, without success. The internet had low bandwidth. I had turned off the video but even the audio wouldn't work. The Zoom kept getting disconnected with the wifi doing every 2 minutes. I was in disbelief. The meeting I had waited for so long just got wasted. This library is of standard that would make third world country leaders angry and yet it's sitting in the heart of Metrotown district in Canada. It's shameful.

Before renovation" it became much much worse. Last year it was perfect. Cozy

Most libraries are nearing obsoletion anyways and this is a prime example of why. Very static, boring place with limited amenities, half of the time washrooms are always closed, people aren’t offered much here and the selection at this location isn’t that great. Maybe turn this place into like a shelter or community centre instead? Cos it’s not much good as it is right now IMO

Good service from everyone. This time they are renovating but you can come. Good activities are in the library that you can register online.If you want to print is 5 dollars free getting your library card . Enjoy

This is my first time borrowing books in Vancouver. The staff is being nice and helpful, providing clear instructions and warm smiles. The library has quite a lot Mandarin books, and you can also reserve books in other branches online and pick up later.

Good and friendly service, nice clean and cool library. The park outside is an awesome entrance too.

Nice area, nice staff butwhen it comes to silence area! It sucks!Every time that I went there, there were nonstop noises. People talk on phone loud or 2 friends with each other or children are playing or singing. So if you are sensitive to noises, it’s not a good choice!

My classmates and I came here to study many times during our program. It was a bit hard to book conference rooms that we needed for study groups and presentation practice. But when we did, we enjoyed the place. It sometimes got crowded and the tables in the rooms didn't seem to be wiped down even during covid years, otherwise we had great experiences. The staff are lovely and helpful!