Mercedes-Benz Richmond

Highly recommend! Andy went above and beyond to make everything go smoothly! Car is amazing This was the fastest and easiest car purchase I have ever experienced. Andy was very knowledgeable about the car I was buying. Keep up the good work team.

I recently purchased a Mercedes-Benz from Mercedes-Benz Richmond and had the pleasure of working with Kevin Yang from sales and Judy, the finance manager. I can confidently say that this dealership and these individuals deserve a five-star rating for their exceptional service and professionalism.Kevin Yang was a pleasure to work with from the moment I stepped into the dealership. He was friendly, knowledgeable, and genuinely interested in helping me find the perfect car that met all my needs. He took the time to listen to my preferences and offered valuable advice and recommendations. His patience and attention to detail were truly impressive, making the entire car-buying experience stress-free and enjoyable.Judy, the finance manager, was equally impressive. She was professional, thorough, and took the time to explain all the financing options available to me in detail. She answered all my questions and made sure that I fully understood the terms of my financing agreement. Her honesty and transparency were much appreciated, making me feel confident and secure in my purchase.Overall, I highly recommend Mercedes-Benz Richmond, Kevin Yang, and Judy to anyone looking for a luxury car dealership that offers exceptional service, reliable vehicles, and a commitment to customer satisfaction. They have truly exceeded my expectations and I am proud to be a satisfied customer. Thank you, Kevin Yang and Judy, for making my car-buying experience a positive one!

This was my first experience getting service as an owner of a Mercedes that I purchased privately so I knew their was a airbag recall that needed to be done. I was a contractor who spent about 20 years working for the Sales and Service Departments of various Mercedes Benz dealerships repairing minor dents by using the Paintless dent process by our company Dents Unlimited.I learned alot about customer care from seeing how Mercedes provided quality service to their customers from the many quality people I met over the years. Many of the people I knew back in the day at various locations have retired as have I. However as a new owner of a Mercedes it is very clear that the standards and attention to detail of service has never changed in how the staff treats their clients , except this time I was the client. From the moment of arrival (Richmond Mercedes Service) I was greeted politely by reception who checked me in, which involved giving some pertinent information and I went and took my seat in the waiting area.After a couple minutes I was asked to come to the service desk and I met Gordon who went over what was needed. He gave me expectations of how long it would take and I watched a baseball game on TV. I also saw one of my good business acquaintances William Law who is the service manager. We talked about the good ole days.The time breezed by and my car was finished and it was time to go. They gave me a complimentary safety check and what will be needed in the next few months.I will definitely be seeing the Richmond Service Department for front brakes and get some new tires soon. Thanks to everyone from William and Gordon and the mechanic and to the person who gave me my car back clean and shiny.

I recently had the pleasure of visiting a Mercedes dealership and I must say, the experience was nothing short of exceptional. From the moment I walked through the doors, I was greeted with warm smiles and courteous staff who went above and beyond to ensure that my needs were met. Sandy was very kind and accommodating, and ensured a swift and easy process. Overall, my experience at the Mercedes dealership was nothing short of outstanding. The staff was friendly, knowledgeable, and attentive, and the quality of the vehicles and services provided were second to none. I would highly recommend this dealership to anyone in the market for a luxury vehicle or in need of exceptional after-sales service. thank you sandy for selling me my first car

It’s was a pleasant experience with MB in Richmond. The customer service are wonderful and thoughtful. They gave the new model of GLE because they know I need a bigger car to drive my kids around. Very considered! Thank you!

I had the pleasure of purchasing my first Mercedes from Andy at Mercedes Richmond, and I must express that he truly exceeded my expectations. Working with him was an absolute pleasure as he ensured my experience was nothing short of extraordinary. Andy's warm demeanor made me feel incredibly valued, and he maintained a consistent level of professionalism throughout the entire process. Unlike my recent encounters at various other dealerships, I never experienced any undue pressure or hurriedness. This refreshing departure from the norm truly made my car-buying journey with Andy an exceptional one. If you are in need of a new vehicle, I highly encourage you book an appointment with Andy!

I recently purchased a 2022 Mercedes-Benz GLB 250 4MATIC from Mercedes-Benz Richmond and I couldn't be happier with the experience. From the moment I walked into the dealership

Overall 5 star ! My sales person Kevin Yang was very helpful and knowledgeable. He helped me for the whole process, arranged the wrap and some modifications. And I trade my GLE 53 to the GT63, Kevin really helped me to get the best discount on the new car also the best value for my trade! So I highly recommend him. Also for the store, pre owned manager Stephen and new car manager Amy helped me on the price a lot. Finance manager Judy was very patient and helped me on my warranty. So over all, definitely recommend Kevin and the sales team in Mercedes Richmond !

I purchased my vehicle in this dealership.What can I say.Me really happy with the customer service and care.Special thank you to salesperson Andrey. He is really experienced and knowledgeable.He helped not only get best price for me, but also explained meticulously any question I asked and after I purchased it, did complete tour with detailed explanation all the functions, together with some tricks, how to properly care about this particular vehicle.Also big thank you to all Mercedes Richmond team, who assisted in this deal )Thank you very much!