ECCO Outlet Vaughan Mills

Exceptional service from Daisy. She went above and beyond helping my father find nice dress shoes. Very kind, professional and reliable.

Oh man let me tell you my experience I've had at this location. I can't lie, I don't really write positive reviews, but the level of service I've receive from Jessica that day... Wow! She really knew what she was doing. She answered all my questions thoroughly, was very patient, and kind. Plus on top of all this she was hilarious... definitely one of my best shoe shopping experiences ever!! When shopping at Ecco ask for Jessica! A+ class service!!

Good shoes, bad service.I went to the location hoping to pick up an online order which I had just placed. I noticed the location had the same shoes with the same size available at the store. They weren't able to fulfill my order due to corporate policy, etc. This is fine, I was just trying to see if I can get my order sooner given the shoes were available.My issue is with how the team at the store, particularly with whom I suspect is the store manager, treated me. First of all, the second I told them I was there with regards to an online order, their attitude changed from helpful to somewhat hostile. I told them what I was trying to do and that I saw the shoes were available. They said in a rushed tone that I have to wait for the the order and the manager just walked away from me (there were no other customers waiting). There was one staff, seems like a junior staff, who did go with me to the shoes to check on the stock. He did kind of explained that although there is one available, generally they won't fulfill orders unless they have 2 or 3 more in stock. In the background, I can hear a more senior staff telling essentially the junior staff to not help me.At the end of the day, my concern is with the tone of the service. Why didn't the store manager just explain the corporate instead of just walking away. I am not a store customer, but I am still a Ecco customer.Horrible experience for your brand. I like your shoes, but I don't need this level of disrespect.

Had a good shopping experience here. Jess was knowledgeable and helped me find a suitable shoe for myself. Will revisit again.

Amazing customer service. Alex is exceptionally good and she has great knowledge about the product. Customer satisfaction is her top priority. Definitely recommend this store to everyone.

What a great team. Customer service is on point, and store is kept well maintained. Surprisingly I’m not in here to buy shoes most of the time!

Was in town recently, visiting the family and stopped by the ECCO outlet to buy my mom some shoes. Jess and the staff were so kind and respectful to her. Great products and wonderful staff. Happy customer.

I had the worst experience with this company. I was very happy that i found a good quality with nice design but it appeared to be the opposite. After 3 months of using the shoes it appeared to be a manufacturing default and the color of the leather changed, after showing it to them few times they said that they can fix the default but not the color, but when i went to get the shoes back i noticed that they fixed a different part that had nothing wrong beside the fact that they kept blaming me for the default and said that i didn't use it properly as if it's the first time i use a shoes, and now i have paid half of the price of the shoes on transportation and didn't get to a result yet. Everything is nice until you face them with a problem, they made me feel i committed a big fault. It was the first and last time i deal with this brand.

Thank you Jessica for your above-and-beyond customer service and for helping me with the warranty.Highly recommend Ecco shoes for hiking. They are amazing!

Not Comfortable AT all. I have no idea why this store's shoes has problem. this was my first and last time to buying ecco Products.