PartSource

Went to Partsource on sheppard and the staff was very helpful. Aritra provided excellent service and sorted out which oxygen sensor I needed.

Two weeks of waiting, 5 calls to the hotline, the order is still not ready

The store manager, Aritra I think was his name, was very helpful and solved my issues within minutes of walking into the store. Will recommend this location to friends

Navjot helped me a lot. He gave me a discount on parts and he is quick. Really love the guy.

I bought a pair of wipers for my car. After a few months the rubber started to come off. I called them with a reference number for the warranty that came with the purchase. From the get go, they seemed hesitant about replacing the blade, and the guy on the phone asked if I purchased from this location . I told him no, I think it was a different location. He said ok come in we will replace it. After going in, I gave them the reference number and the guy asked me to bring the defective wiper blade inside. Then after doing that, he asked me if I had a receipt. I said no, it's been a while I didn't keep it. So he said, no problem and printed out another copy of the receipt. Then after a few minutes another guy came to the counter, and started saying that the warranty doesn't cover if the rubber part becomes detached. He tried to say that the reason could be because I tried to clean ice with the wiper. I told him, no I always use a scraper to clean the ice from the windshield. Again hesitantly, he said, ok we will replace it and asked another employee to bring the replacement blade. Then he asked if I had a receipt again. Again I said no, but the other gentleman printed a copy. He said, no that's not valid and because I purchased from a different location I needed an original. The other location was far from my current location, so very inconvenient to go there, but it was quite obvious that they were coming up with any excuse to not have to honour my warranty. Terrible customer service for such a well known parts store. I told them, you will not be getting my business anymore, took my defective wiper and left.

I went there and RJ helped me choose the stuff and he was so kind to drop it off to my car as well. Also taught me how to use the products.Very good experience as I am a new car owner and had no idea which products to choose. Thanx RJ.

Great customer service, they even helped me change my windshield wipers.

Awesome service received from Mr. Nav, got help from him beyond expectations.

Nobody answers the phone to help you. Puts you on hold forever and when they answer the customer service lady was rude. No help calling them. Bad service at least this location.

Called to check the item prior to the pick up. In & out quick in 5 mins.