Great West Auto / Cartech Auto

Very rude service. I was asking about getting some work quoted, a small suspension job on an older truck. The person I was talking to got quite upset and frustrated. Said quotes can take up to 30min to do up. She put me on hold" but I could hear her talking about how frustrated she was for having to do a quote up for all this work I wanted. Another person picked up the phone and put me on hold properly. When he returned I told him what I heard and let him know they would not be getting my business. The response was smug and rude as they seemed not concerned in losing my business.Response:Your response tells me all I need to know on how this business is ran. The costumer is not important. There was nothing wrong with my approach. I was reaching out for information. So I am not allowed to call around for the best price? What would make you think I would go with the best price? I am looking for the best. The best quality

This place has amazing customer service. The receptionist is extremely friendly and helpful, and the owner and his staff do great work. I had a exhaust system done on my truck and I am very satisfied. They offerd great products at a affordable price and i really would recommend this shop to anyone looking for repairs to a vehicle. I will be a returning customer thanks so much for the great service guys.

Awesome service from this shop, being a mechanic myself not in the trade I’m very picky when and where I bring my car. This will be my #1 as long as I am in fort Mac. Good clean work. Honest and kind technicians. Reasonably priced. And never overcharged. I forget her name but the lady at the front desk is fantastic to deal with as well. 11/10.

just had some plugs and sensors done on my wife’s SUV. Quick, provided information along the way and kept me in the loop during the repairs. Great experience and will definitely return. The front desk lady they have now is also extremely nice to deal with. I’ve been to other shops in town where most of the time the front counter person acts as if you’re bothering them with your business. The owner also did me a huge solid and just an overall great experience here.

Friendly and knowledgeable staff. Been coming here since I moved to town. Much more honest than the local dealers and much cheaper. Not sure about the negative reviews but some people are never happy. Would definitely recommend this shop.

These guys are better than great. Lost the serpentine belt tensioner on the south edge of the city as I was ready to drive to Ed. Limped back into Fort Mac to Cartech. No one had one in the city. Dealership was telling Cartech maybe in 4 days, needs to come in from Vancouver. Richard started to call around and pulled one out of his hat. When I got the bill, it was $75.00 less than I was quoted. I’m in FM on a regular basis and now have a mechanic I feel I can trust. I’m sure you can appreciate how rare that is. Thank you Richard.

I’m a VW owner, recently moved to the Fort. Needed work on my car and was advised by a work colleague Great West Auto.What I received for services was all above what I excepted. Great front staff for my woes and my car was in and out. I thought it’d be gone a week.I will be going back and thank you for being here!

Good fast service at a reasonable price.

I have a mechanic friend and this is where he takes his vehicles. I can think of no better recommendation.

Last week I visited fort mac. I described an issue I was having but needed to verify my vehicle transmission was safe and had fluid. Due to odd high rpm with an error code. The staff were friendly and helpful to fit this in. Diagnostics and topped up my fluid. They where right about the issue. Unfortunately I am from out of town and wasn't able to have the issue resolved on location. They were a packed house and they still helped me out. Thank you. Definitely would go back if I ever needed something done and was in town.