Planchers VIP

Completely dissatisfied with the service and quality here, not to mention literal robbery.We purchased floating floors here about a month ago ( very average quality for the price we payed). I had asked the service representative their policy on returns and he told me that as long is the box is not opened or damaged we could bring them back no problem. I ordered a large amount of flooring with intention to use all of it, however we changed our mind while waiting for our order to arrive and decided to put ceramic in the kitchen instead. Once we got the call that the order was ready ( 2 weeks late, they had told us it would be ready the next week) I had asked him again on the phone, we changed our mind and will be returning a large amount of the flooring" once again he said no problem

The service was perfect. I did my bathroom with heated floor. If you want great product with excenlent service it the place to go. What I received was exactely what I order.6 months later I did me stair, and again the service could be better.Thank you to all the team at VIP your are a great help.

Great service! Bought all our floors and tiles there.

Bought our floors from plancher VIP. Service was ok. When the order was placed, I notified the lady who put the order to change it because I needed less floor than expected. I was told that it was too late and that there was no way to get a refund for the extra floors (I am now stuck with 12 extra boxes of hardwood floors) even though the floors hadn't even arrived yet, they simply didn't want to adjust the order. Make sure to have the EXACT number of square feet that you need because they will NOT refund you if you buy more than you need. Also, I bought a staining varnish they suggested to buy if I ever needed to do some touch-ups.. turns out they gave me the wrong colour. The nosing and my stairs turned completely yellow. In conclusion, the floor (the maple in the supreme grade ) is nice but it gets scratched and dents extremely easily, for the money I paid, I wouldn't buy from them again. Lost money and time.

Had my flooring and staircases done throughout my home and was super pleased with the service, the product and the price. Staff is super helpful and you can be sure to find what you're looking for at a great price.

They show you a sample , then the floor does not match the sample . They say it is due to the grain in the wood but the sample they show you has three different types of quality which they failed to mention . They offer to take the order back for a 20 % restocking fee. Not professional, try somewhere else.

We recently bought hard wood floor from plancher VIP 09/2020, what a great experience from the purchase to delivery guys and installer Menuiseries Pierre Levesque, eveything went smooth and headache free ( as a large purchase should go). Would definently recommend to family and friends 10/10, Merci Beaucoup Plancher VIP, tres satisfait avec l'achat de nos plancher a bois francs!

Terrible customer service! The manager was short tempered and lost his cool and stormed off during are conversation. Cashier mocked me when I didn't understand something in French. When I was speaking French for her. Never once did they try and serve me in my language to make things easier for me the customer. Things are expensive here the least they could do is give a good service. Avoid if u can!

Employees give attitudes, sell the glue for 35$ when Reno Depot sells it for 15$, 25% return fee when it was never said, best parking spots in front of the door are for the owners so customers need to walk with their heavy ceramics in their hands. On top of all that, they try to create an invoicing error by inflating the invoice by 500$. Avoid this place.

Excellent service and nice people!