Greyhound

Horrible experience at the US/CA border. The bus driver did not count the number of passengers on the bus after the immigration checks and the driver left me at the border at 5am in the morning, on a Sunday, no way to contact the driver or the customer service. How irresponsible and unprofessional. The officers at the border could not help me as well and I had to call one of my friends from Montreal at 5am to pick me up. Avoid Greyhound at all costs unless you have no other option and make sure you tell the driver when you get down for immigration checks to take a head count.

Trip from Montreal to NYC got cancelled without any notice we learned it at the bus terminal. The only response was to contact customer service. I called 4 times, long waits, customer agents are not handling the situation properly and they are hanging up the phone! What a horrible company! NEVER AGAIN !

If I could leave zero star, I would. . I had booked a ticket for the 1:30 pm departure with an expected arrival time of 10:00 pm. However, the bus departed a whopping four hours late, leaving at 5:40 pm. To make matters worse, we arrived in Montreal at a shocking 2:40 am instead of the scheduled time.During the four-hour delay, Greyhound failed to provide any information or locate the bus. It was a complete lack of communication and organization on their part. What's more frustrating is that on their website, they have a policy stating that if the departure is delayed by more than 120 minutes, passengers can request a refund. However, when I contacted their customer service to claim my refund, they informed me that I had to wait 24 hours after the arrival time to submit my request.To add insult to injury, when I finally submitted my refund request, Greyhound rejected it, stating that refunds are only given if the passenger does not complete the trip. It's important to note that this condition was never mentioned before, neither on the refund request form nor during my initial contact with customer service. This misleading information has left me feeling deceived and frustrated.Furthermore, the behavior of the bus driver was completely unprofessional. On multiple occasions, the driver screamed and shouted at passengers for no apparent reason. This kind of treatment is unacceptable and creates a hostile environment for passengers.Overall, my experience with Greyhound was extremely disappointing. I urge others to reconsider using their services unless they want to endure lengthy delays, misleading refund policies, and unprofessional conduct from the staff.

Be aware of their bad service and refund policy. They dont take responsibility for buses that stop due to mechanical failures once the bus has departed. They only give refunds if the delay happens at the bus station. So, they allow for buses with known malfunctions to depart from the station and and then they break down on the road. I purchased a ticket for my nephew and his cousin. The bus departed from Brownsville to San Antonio on june 25th , it was presenting obvious mechanical failures since departure making several stops until it finally couldn't continue and it brokedown at Alice. My nephew had to wait 4 hours in high temperatures for a replacement bus to arrive. If I could leave negative stars I would.

Terrible customer service.First, our bus never showed up and no one at Greyhound could update us.Customer service was a joke - after being on hold for 15 minutes, I was told they had no info and I can only email them my requests. Apparently customer service at Greyhound doesn't have a telephone number - Nice way to treat your clients?!?#@

Worst bus company in North America. I arrived with a 33 hours delay to my final destination, and had to wait for 13 hours in a gas station before they booked a room in a hotel. They didn't refund my ticket, claiming that my trip wasn't delayed or canceled. It was the worst travel experience I had.

On December 1, 2022, Greyhound and partner FlixBus (for buying tickets in Canada and elsewhere) changed the ticket change" fee from six dollars to TWENTY dollars

The worst travel experience, bus departure canceled 30 minutes before leaving. Montreal -NYC without the possibility of taking another bus. No refund after 4 months!!

So I had a trip from Montreal to Chicago. According to the booking the whole trip should’ve took a maximum of 36 hours. It ended up taking me 3 days to reach chicago. 3 DAYS!! They canceled my bus in nyc to buffalo at 12 midnight… so imagine you’re a student on budget for your vacation and you were forced to pay for a hotel room in nyc at 12 midnight on a Friday. Wait wait we are not done yet. They gave me a reroute after my Buffalo bus got canceled. This reroute involved way more buses and long stops. I had to stay in Harrisburg for 8 hours just so they could tell me that the bus got delayed for an hour. I was like an hour is fine its something i can work with. So i leave from Harrisburg to Pittsburgh. I arrive to Pittsburgh and a bus is supposed to take me to Cleveland for my final bus. Little did i know that the bus got delayed for 4 hours. So i ended up not catching my final bus in Cleveland to Chicago so they rescheduled my ticket for the afternoon bus. I ended up being late for my hotel reservations in chicago and all my plans were ruined. Let alone the amount of exhaustion i felt. I mean three days between buses and terminals. Trust me if I knew how bad their services and timings would be, i would’ve paid the $400 for a plane ticket and I suggest you’d do the same.

I had a life-threatening experience on the bus from Montreal to New York City, which departed on December 23rd.When we boarded the bus, the temperature in the cabin was barely above 0 Celsius, and the driver assured us that it would warm up shortly. Around 45 minutes after we departed, the temperature didn't rise one bit.We then approached the border with the US and stayed an extra hour in line (which isn't anyone's fault), but the bus was as cold as when we left Montreal.I could see the temperature indicated on the screen at the driver's cabin - it was 41 Fahrenheit, around 4 degrees Celsius, equal to the temperature in the fridge.The driver repeatedly dismissed the issue, reassuring me it would warm up.It never did!Over seven hours of struggle in such conditions without admitting to the issue.I was unprepared for such extreme conditions and wore socks and jeans without any extra layers of clothes.While the bus was in motion, I couldn’t even move; my legs, knees, and toes were hurting so much that they became numb and itching. I was crying from pain!We kept driving till Albany, where we stopped at 7-30 am and were promised to get inside the terminal to warm up a bit while the mechanic was supposed to figure out the heating problem.In reality, the terminal was closed, the mechanic wasn't there, and whoever was there couldn't resolve the issue.People were left outside waiting in brutally cold weather (about -20 Celsius); a few of us refused to leave the bus and stayed inside because it was warmer than the temperature outside (about 0 Fahrenheit or -20 Celsius).The situation is beyond any possible explanation or reasoning and could lead to fatal consequences.I'm looking for other passengers who took that bus on the night of December 23rd, to group and file an official complaint and bring Greyhound to court!!!I made numerous attempts to get in touch with them and sent the feedback form, but sure enough, no one got in touch with me or followed up on this case. The call center blocks your number once they hear the word complaint"