Rapid Restoration DKI

Super easy and quick to communicate with! I used the online ask for help and had a call back within 2 hours. They did a great job and took our home cleaning as if it were their own. I am so grateful and will for sure use in the future if needs arise.

Angie and her team were fabulous to work with. We had a roof leak with water into the wall and ceiling. they came out quickly and removed the damaged ceiling and drywall and dried entire attic and wall. They were all very professional and pleasant to work with. They explained everything they were doing and why. and answered all my questions. I would most definitely recommend them to anyone.

If a backed up sewer doesn't constitute an emergency, I'm not sure what would! And while our basement is still unfinished, I would venture to say it still presented a mess. After getting several quotes which ranged all over the place, we landed on Rapid Restoration simply by accident on Google. If I could give them 6 stars I would! Seriously! From the estimator, to the support staff in the office, to the people that worked on the job, I can not think of a single complaint! Not one. There are just so many things that can go wrong when having work done in your home. Everything was explained such that a novice could understand. They were prompt, worked efficiently, all were beyond personable & the job they did was outstanding. I truly can not find enough positive adjectives for this company that we are sure to use again in the future!

Early in October 2022, we suffered a disaster when our sink overflowed, soaking the kitchen, adjoining dining room, and laundry/storage room below in the basement. There was a significant water problem and we needed help from professionals who could repair the damage. Rapid Restoration, DKI, responded to our call immediately and spent four long days “mitigating” our water damage. They used advanced technology to find all the moisture and removed all the sheetrock and flooring that had been destroyed. Then they sprayed to kill any mold that might have formed, set up heaters, and thoroughly dried everything else. Our kitchen was completely gutted and the basement storage room lacked exterior insulation as winter approached. The “Rebuild” process took much longer than the “Mitigation”. While we waited for construction to begin, the company made a special effort to at least restore our insulation and provided us with a temporary sink which helped us avoid two months of restaurant meals. Finally, in mid-December, work began and, a month later, all work was completed. This was three months of high stress and disruption of our daily schedules but the Rapid Restoration crew tried to make the process as painless as possible. They take pride in the high quality of their work. Would I recommend this company to anybody who needs to be rescued from a disaster? Absolutely!

Jake Thomas did an excellent job working with our insurance company to get our roof replaced after a hail storm. He was quick to respond to all of questions and concerns about the project and very knowledgeable also.He hired an excellent roofing contractor who did a professional job reroofing our house and garage and were meticulous in protecting the lawn and plants. They also did a great job of cleaning up.Would highly recommend Rapid Restoration DKI.

Good people attending to all the details and doing a geat job. Everyone from office staff, project managers and line workers were so supportive and working towards solving the problems and getting our house back into shape after the water damage. Great team -- highly recommended.Water damage remediation, demo damaged areas, reconstruct. Large area of solid oak flooring needed to be refinished, which required moving all the furniture and artwork out and vacating the house. Scheduling, coordination and execution was good.This was unfortunately our second roof leak incident, albeit in different spots. Not a fan of the roofer who replaced this roof in 2020 just before we bought the house! In the previous incident the floors had to be worked too. That contractor made such a mess in the house, did not reinstate all the trim and skimped on the coating. Bad experience, which made us very skeptical of the outcomes on the current job.The new flooring sub-contractor was EXCELLENT! Kamfer Hardwood Floors worked clean, fixed everything, an absolute pleasure to work with. I had no idea flooring people could be this good!

DKI is the type of company no one wants to use and I hope i never do again :). I have worked with them 3 different times. In our previous home we had 2 situations with a ton of water damage caused by ice dams.Last week i noticed a leaky toilet connection in our master bath in our new home. I called them because in the past they have always done the job they said they would do and it was quality work.This time around they were only able to dry the area and the demo portion. They covered all the carpet and flooring to protect it from any damage. They were able to put things back just in a way to avoid too much inconvenience while i want for someone other than DKI to come out and do the repair work. They weren't able to because of their schedule however, i really appreciated the work they were able to do.Staff is always professional, kind and know what they are doing. I hope to never contact DKI again, but I seem to be a magnet for water damage lol

We had our washer malfunction and overflow late at night. The water overflow affected a portion of our finished basement. After a quick Google search we contacted Rapid Restoration, and were surprised when someone answered our call so late in the evening. They were ready to have their on call employee come out right away, but we decided that first thing in the morning would be better. The workers arrived right on time the following morning. They were very friendly and knowledgeable, and went right to work. Our water issue was taken care of quickly! We had problems with our insurance company, and Rapid worked along side with us to figure out a solution. Their customer service was excellent, and I would recommend their services!

Rapid Restoration was excellent to work with on a water damage issue I had discovered. They worked with me on cleaning an affected surface as well as air quality testing so we could have exact information for the best health of the home. They were able to get started the same day and were professional and wonderful to work with from the first phone call through the completion of the job. Chad is very knowledgeable and his crew was great. It turned out that we did not need to take additional steps for remediation because the diagnostics came back without concerns. I appreciated that this team had the skill and abilities to provide information and work up possible plans from best case to worst case scenario" then take the most fitting action. We found a perfect result for the home at much lower cost than could have been the case without such an honest exam. I had two other companies out to look and Rapid stood out in terms of timing

They helped us out with cleaning up a starting mold spot that we got from another company causing the issue. They cleaned it up on the spot and was quick about it too. Made sure they got everything nice and clean in the workspace they made. Would definitely recommend them