Pacifica Dental

Appointments rarely start on time and can be a pain to coordinate two people at once. Giving this place a bit of time to improve their service before making a switch to another clinic.

The dental hygienist and dentist were great, I feel like the receptionist can be a little more inclusive, if you walk in speaking English they should be able to communicate the information to you in the language you feel most comfortable responding in. Not assuming you are primarily french because of your name..

Hygienist was proficient and took care of my dental needsVery friendly staff

Friendly greeting upon arrival. No waiting appointment was on time. Had a new hygienist for the first time and she was awesome. Only issue is you need to pay and they submit forms to the insurance company for payment. This could be problematic if you don't have lots of money.

Very clean & bright, pleasant and knowledgeable staff

Amazing first visit since i’ve been there for couple of years! The staff were welcoming and explained every question I had. I didn’t even wait 1 min. And they got me in. The dental hygienist ana was so gentle and made sure i was okay the whole time. 100% recommend

Getting wisdom teeth extracted is anything but fun, some would say the experience can compared to 18th century torture ; however this procedure was relatively pleasant because of the impressive nature of Pacifica Dental. I'm incredibly happy I decided to have Dr. Karimi help me through the process. Dr. Karimi was kind, professional, and informative throughout the entire experience. There was a clear and genuine sense of care and attention not only throughout the procedure but days afterwards with communication and check-ins. The entire experience was so pleasurable, I wish I had more wisdom teeth to be removed!

Got a call from them last week telling me I owed them 400$ from an appointment 2 years ago. I kept telling them it made no sense because I paid them and then they claimed I hadn't paid my last bill either. When I told them that I had a bill of sale to prove my last payment they quickly dropped it and said they would call my insurance company to dispute it. For the next week they dodged my questions regarding following up with the issue. Finally, they called me to confirm the appointment and I brooched the subject. They told me because the claim was made 2 years prior they couldn't dispute it. I immediately called the insurance company after the call and it was settled in 2 minutes!! Turns out the dental office had not filed it right with the insurance company and the cheque was mailed out to me instead of them. They treated me like I didn't bother paying them, when it was their error all along. This was an extremely stressful and negative experience. I was worried about it all week, I had pulled my bank and credit card statements from that year ready to prove it to them I had paid the bill, had to go through my entire insurance claims history and call the insurance company, plus had asked the dental office to have that bill ready for me to review the next time I was there. I had to do all the leg work to fix their mistake and they were all set to charge me 400$ for their own error.