Club16 Trevor Linden Fitness

I wish there was an option for 0 stars. Throughout my 1 year “contract” with this gym it was nothing but win for them and absolute loss for me. First things first, the staff is not helpful. I have attempted to cancel or downgrade my subscription 2 times and every time they are trying to dodge it. I phoned them to get help and they ask me to come in. I come in to cancel, they ask me to email the manager. They want their customers to work around their schedule and needs? What about customer service? So I email them and they don't respond to me. Fine… I find some time to go there and cancel it in person. They are asking me to pay a ridiculous amount stating that it is what’s written in the contract. I get it okay? I can read whats in it but where are you going to begin providing me with your service and help? I can’t name a single reason why I would choose this gym over another gym. Not a single positive memory or experience. The second time around I called them and asked for the manager. She said call us back in 15, i said no, you ask him to call me in 15 (not going to run after your manager lol). 1 hour 30 minutes pass - no call. I walk-in there an all 5-6 staff members including the manager are having a chat and laughter. I don't care if they are having a good time, i support it but don't give me a fake promise just to get rid of me when you can’t even stick to it and give me a call. Long story short - Avoid if you can.

For context, I've been working out for about 9 years and I've been going to this gym just over a year. There are some pros and cons that I think justify the rating I have given.Pros:- Equipment variety: 6 squat racks (2 with deadlift platforms) + hex bars, an adequate amount of benches, and DBs up to 95lbs. Also new plate-loaded machines are quite nice.- The value of the membership is pretty good to get access to the above equipment.- The convenience / accessibility of this gym in proximity to my work is also a bonus.Cons:- I'm not satisfied with the customer service / friendliness on display at this gym. Only one staff member will routinely say 'hi' to me, the rest are either talking amongst themselves and are disinterested in greeting members unless they seem to know you.- The men's bathroom is in an inconvenient location and is quite gross. STRONG smell of urine. I don't have issues with sweat smell (it's a gym - people sweat) but the cleanliness of the men's bathroom is disgusting. Pretty sure it's the urinals - maybe time for an upgrade?- Gym members constantly leaving weights on barbells is also very common at this gym, which can be frustrating especially at peak times to identify which pieces of equipment are in use.- Finding certain plates can be difficult as well, particularly 5, 10, and 25lb weights. Perhaps the gym could invest in more 35lb plates which would help free up some of the 10s and 25s?Overall I think it's a decent enough gym, but there's lots of room for improvement.

I've shared a previous review already through another account of mine, and I just wanted to update about my opinions on Club 16. After going to other gyms and comparing this gym to others, I'm proud to say I love this gym. There's a great community of beginner and experienced gym-goers that make this a comfortable space to work towards your fitness goals. It is a huge facility, which makes it ideal for busier days, as there is almost always something to do.For the price, it has a great value, offers a women's only area (which is awesome for when the main part of the gym gets overwhelming), and has a great network of personal trainers (shout out Sita!).There are a couple of things that I wish would get improved, such as the escalator for the rooftop parking to get fixed, and for an increase in benches suited for the bench press.All in all, I've been going to this gym for over a year now, and I love it.

At club 16 I felt extremely welcomed by the front desk staff every time i visited to workout, they greeted me with friendly faces and a hello. I am pleasantly surprised that there was a lot of hardworking staff on the floor to guide me with unfamiliar machines without any hesitation. Every time I had a question about my account I was met with extremely nice receptionists and even manager Ameet was extremely helpful with my addressing my questions. If I could, I would give 10 stars! I recommend central city club 16 to anyone who enjoys a workout and good customer service :)

If you're looking for a gym that not only provides top-notch fitness facilities but also offers exceptional customer service, look no further than this amazing gym. Staff is knowledgeable about all aspects of the gym, from the equipment to the classes, and they're always happy to answer any questions you may have. They go above and beyond to ensure that every member feels welcome and comfortable, and they take pride in creating a supportive and inclusive atmosphere.Overall, I can't recommend this gym enough, thanks in large part to Harleen and Ameet's exceptional customer service and management. They're truly the heart and soul of this gym, and they make every member feel like part of the family.

They are making people fool. I joined at in November. I did cancel my personal trainer after 6days. They told me if i will cancel it in 10 days then no any fees. But that time they don’t take my sign on cancellation documents. Yesterday they cut my 200$ total 675$ of year for personal trainer. Now they blame me you didn’t sign on cancellation documents. It was not my fault they should take sign when i came in person there. I am very disappointed from club 16. Manager and team member are not ready to accept their fault.

Please take the time to read this review to avoid unnecessary stress and mistreatment. I visited this location to get a membership in 2022 when I just moved to BC. The gentleman who assisted me was very nice but explained that they had no access cards at the moment. I returned a second time and asked about my access card and said I could go in no problem. The third time I went I was told I couldn’t have access without having an access card. At the time I was going through difficult times as one of my family member passed away. I needed to fly back and forth to Montreal to take care of family affairs so the amount of stress on my shoulders was enormous. I called head office later on and they said they would transfer me to the manager of the location. When I tried explaining myself to the lady, she said that my story was absolutely not true and that her employees would never do such a thing(she basically called a member a liar, how unprofessional….). She would not let me finish a full sentence without cutting me off, no idea was she was so defensive but it seems like this location gets a lot of bad reviews so they feel guilty about it. At this point I couldnt have access to the gym but kept getting charged. I asked the head office if they could please make sure I get an access card and if it would be possible for them to start the actual membership once that card would be in my possession to avoid getting declined access. They said they would transfer to to the location manager to discuss this but like I explained before she was very condescending and just hung up on me. I tried going to the location two more times but again I got brushed off. I consider my request to be very reasonable, you provide me proper access and I pay you guys for the service once I get the physical card. However it seems like their costumer service skills are non-existent. Please save yourself and run. I have been working out since I am 16 years old and never had to deal with a gym staff that is so unprofessional and condescending. It seems like they wanted to scam me by signing this contract and not giving me an actual access card. This screams discrimination. This is definitely a targeted situation and I refused to he treated in that way.

I am pleased with my recent experience at this gym. The staff here, especially Aum and Jessica, were exceptionally helpful and went above and beyond to ensure that I understood the annual fee and why I was charged it. Their approach was clear, straightforward, and they answered all my questions with patience and professionalism. This attention to detail and their willingness to assist gave me the confidence I needed to commit to this gym. I also want to extend my gratitude to Ameet, the manager of this location. Since he's taken over, the gym has significantly improved in terms of cleanliness and organization. However, I do have one regret. I wish I had been informed earlier about the annual fee. Despite this minor oversight, I am pleased with their dedication to customer service, cleanliness, and orderliness really stands out, making this place worth every penny of the annual fee.

I had a very positive experience at club 16 central city. I was extremely satisfied with the facility during my workout there i constantly saw the staff going around the gym and making sure everything was clean and organized even during the busy time. i have seen that this location is very well managed by manager ameet and the staff is a team and i have observed they all work extremely well together with smiles on their faces. I would recommend this location to all my friends and family :)