SmileTown

I am Deaf parent , my child required to have an appt and asked to use my another child who is 10 years old to be an interpreter. I contacted Reception desk, they are very rude. But overall the service dental was great but the front desk are very rude, they left message for me to call back and I called back they were rude expect someone else to contacted me but I only want to ensure its settle but again very RUDE and attitude. They need learn what is DEAF because they need hired an interpreter for the service appt when they ask for, unhappy with Reception!

My first appointment for my kids at smile town and I just want to say the staff and the doctors all are very kind and generous. The reception staff are very helpful. Thanks to the team for treating us.

Fantastic staff and facility.. the way they helped my daughter manage anxiety issues was above and beyond. Thank you, sincerely.

We had my daughters first appointment at smile town today, and this was such a wonderful experience.Amazing dentist office.very nice kids play area. Reception staff are wonderful, dentists and hygienists are amazing and kind and quick!

My son had to have some pretty extensive dental work done and I am glad we ended up here! We had visited a few other offices and were not happy with the experience.Smile Town Cambridge was different from the second we walked in the door! They made my son feel noticed and heard. They calmed my anxieties around the whole thing.Surgery day my son had a little upset episode and they all handled it SO well. They kept calm, kept me calm, and did all they could to make him feel comfortable. They kept me updated through the whole procedure and notified me the moment he began to wake. They went over everything and helped us get him safely to the vehicle to head home.I asked a million and ten questions and they answered them all. I didn't feel like I was being rushed at all.If your child has dental anxieties this is the place to be. They are knowledgeable, kind, and caring. If we ever need dental work done for my son again, I would not hesitate to come back here to SmileTown in Cambridge.

Edited based on multiple experiences:For the initial consult, it was less than ideal that the consult room was directly beside rooms with huge open windows where children were having procedures done and were screaming and having to be restrained. Less than desirable first experience considering this was the first thing my child saw.Having said that, the patience and care provided by Dr.Ip was second to none. My son had extensive dental work done and required deep sedation, which we were extremely hesitant about. However, Dr.Ip's deep subject matter expertise, credentials and experience reassured us that he was in the best hands.

This place was so amazing and the perfect introduction to the dentist for my four year old. The waiting room had a massive play structure which immediately put her in a good mood. Her dental hygienist, Velma, was so patient with her. She took the time to explain each of the tools and let my daughter feel them. My daughter interrupted her MANY times during the cleaning but Velma was just so patient and kind with her. The dentist was incredibly friendly and put my daughter right at ease. It was a wonderful experience.

Our daughter recently had 4 teeth removed and 4 cavities filled under deepsedation at the Cambridge location. Her care team consisting Dr. Gavin Ip, Melissa and Julie was nothing sort of fantastic . Their calm caring approach was so appreciated for our very anxious daughter.Front desk staff were helpful and friendly.

I highly recommend taking your child/children here! The experience is great and the doctors and assistants were very compassionate and helpful to my lack of dental knowledge! In addition, my child loved the playground while we waited for us to go into the room.