St. Jacobs Furniture House

Excellent customer service. I had an issue with a TV stand and it was rectified almost immediately.Beautiful furniture. Friendly and helpful sales staff.Highly recommend

BUYER BEWARE: St Jacobs Furniture House advertised a 3pc sofa set for 999 CAD of which we have a screenshot. We drove from Burlington to Waterloo to purchase the set and not only did they not sell us the sofa set at the screenshotted prices but the sales attendant began to speak to us in a condescending manner saying You all must have a big space to put this set!" My husband stayed silent

My husband and I Have just completed our condo renovation . We found this store to be very helpful for the finishing touches. We highly recommended visiting it , as we have found the staff to be very friendly, helpful and accommodating . We definitely we be returning in the future! Keep up the great service.Stephen and Dana H.

I recently purchased a sectional for a cottage up north. After picking it up and unpacking it, I realized that the colour choice was absolutely wrong. My mistake! I returned to the store and asked if I could exchange the sectional for one of a different colour and was told this could be arranged. I was so pleased with the new item and I can’t say enough about the courteous and patient salesperson who was so understanding and wanted me to be totally happy with my choice. Barry is to be commended! I appreciated your attentiveness. Thank you so much Barry and company!!!

A very disappointing experience and a very disappointed customer who received a 30% restocking fee, after cancelling his order because the delivery operations at St. Jacobs Furniture House decided to change the delivery day three days in a row.I purchased a dining room set on Nov 26 and inquired if the set could be delivered by Christmas, something I now realize I should have had put in writing. I was assured everything was in stock and that it should be here in 2-3 weeks.On Dec 16 I called about the order and was told it would be on the truck for delivery on Dec 21.I called again on Dec 19 and was told it would be on the truck on Dec 22. I called a third time on Dec 20 and this time; they referred me to call the warehouse and was told the date would now be Dec 23.At this point with a delivery window of three days, and growing, I had to take control, went to the store, and cancelled the order. While I was at the store, I was assured again it was on the truck. I was also asked who I talked to, which I found odd as no one had contacted me at all, it was me calling St. Jacobs Furnishings.Overall, a very disappointing experience for the customer, but St. Jacobs Furniture House got its 30% restocking fee.

We purchased a bench here a few weeks ago and were told it would arrive in 3-4 weeks. We received the call that it had arrived (within the expected time) on a Friday. We picked it up at the warehouse Saturday and started unpacking the parts that night.Sadly, at the very bottom of the box a corner piece of the bench had broken off during packing or shipping. Wood also looked odd as color at that spot was very dark. Also, several pieces of styrofoam where broken and there were scuffs on some pieces which hinted at issues during shipping.We packed it all up again as best we could and the very next day drove up to the store, brought the box inside the store, explained what had happened and requested a refund.Without any hesitation Melodie immediately started the refund process. No pushback, always professional and courteous with no complaints.So yeah...the piece was broken (hence the docked star) but they treated us very well and processed our refund immediately with no issues which is how it should be when this happens ( no offer to repair and no offer of a store credit"). Melodie did ask if we wanted to perhaps purchase another item and we politely refused and

The service we received not only while shopping in the store but the follow ups until final delivery were fantastic!! Prices very good and reasonable. Would highly recommend checking them out if your in the market for new furniture and/or decor of all kinds!!

I ordered two lovely counter height stools and, once I picked them up from the warehouse, proceeded to assemble them. I quickly ran into trouble once I had the legs on, for I could see no way to attach the round metal footrest. I called the store, explained my problem and was directed to take the stools back to the warehouse where the staff assembled my stools quickly, efficiently, and completely free of charge. I am not a fan of furniture requiring some assembly, but was pleasantly surprised by the polite, timely and helpful response to my predicament. Their customer service earns an A+ in my book.

We love our new dining set purchased at St Jacobs furniture house.The staff was very helpful as we chose our fabric and wood finish.This custom piece was delivered in the time frame promised.We are very happy with quality of this Canadian made furniture!

I have purchased many pieces of furniture over the years and have always been provided with quality products and exceptional service. This time is no different in fact I believe the team exceeded their previous customer service. We love our new sectional and am so glad we were able to give our business to this wonderful store. I highly recommend you see for yourself.