Premier Fence, Inc.

We are a Roofing contractor and ordered a $5k package of cedar fencing. Materials are nice, and decently priced.We gave specific instructions to put fencing off the driveway in the grass on the right side of the house; we are out of town for 2 weeks and trusted them.Turns out they put the materials right in the driveway and the didn't strap the fence slats well enough so the strap broke and the pickets are all over the place...We are not happy and called to have them come back out and move the materials off the driveway like we asked and replace any damaged slats.The front desk lady was giving my wife such a hard time, not seeing that it was their mistake, and refused to remedy the issue. She wouldn't let us talk to management and even blamed us for the problem. Told us to move the materials... it is terrible how unprofessional she is!We just want the materials on the grass so we can park our trailers in our driveway. We are doing the fence ourselves so there is no one else to move it ..We now have to rent a unit for our trailers until we do the fence.Premier, please come move the materials 5ft to the right and off the driveway like we asked and this will be fixed.

Picked this company to install fencing at our business, disappointed part of the fence not saddle tied at the bottom and barbwire hanging loose. They said next time there in the area they well take care of it, We finished the job our self would expect for them to want satisfied a customer. Disappointed in there response.

Poor communication and no gates, no refund. Ill take my business elsewhere.Here is my edit, this company called me due to my review and threatened me, do you really want to have anything to do with a company who thinks they are a bully and uses threats to get good reviews from customers? Watch out for these loons!And i have no idea why they seem to believe that some wood box has trash from my truck tossed in there. Im sure it feels better to believe this but I dont care, this company calling and threatening me was enough to keep me out of their yard. Its hard enough to shop in a dump like theirs, let alone find a flat tire on trailer as they load 7,000lbs of concrete into it. It only took them 2.8 hours to offer any help with air, according to their time. And just like that I was out of there with a bad tire, so dont act like you were doing anybody but yourself a favor. And keep making up stories, you told me 7 days before i placed my order and only told me 7-10 days after I placed the order. All i did was call and inquire if they were ready, and was told no, tomorrow, so i called 2 days later and still nothing, so simply asked if i can come get what you had put together so i could go run all over town" to get some tension bands from right down the road at home depot."

Highly recommend Premier Fence! After a wind storm Premier made it stress free. Dependable and reliable company to work with. The crew are hard workers. Excellent work to perfection!! Thank you!From the Sakshaug Family

Set up an appointment more than 3 weeks in advance for an onsite estimate on a commercial property. No show. Called and they acted like they'd never heard of me. Incompetent.

Don’t stand behind their work. Additionally if any repairs are needed down the road. You will be expected to do a lot of leg-work and form completion to be blessed with their service and hefty bill. Decided I wanted a more customer service oriented team. City Wide will be getting my business this time around. Had I known Premier was going to be this way I would have never used them. Lesson learned.

Love this place ladies in the office are always very attentive and helpful they'll get you whatever you need with a smile

As a fellow small business owner I am appalled at the customer service I received after purchasing $5,000 worth of material from premier fence. In our experience with distributors, any mistake made is quickly and happily fixed. My first call with brier to place the order for the material was great. I explained we would like the material delivered in the back on the right side of the house. Instead, it was sloppily delivered in our driveway where we need to park 2 trailers and both of our large vehicles. There is no street parking allowed in our hoa. When I recieved the photo of where they delivered the material from our neighbor, I was very upset and called and sternly expressed our problem, but kindly thanked brier for her help. We did not receive a call back from them. I asked for them to come fix the issue and refund the delivery fee. 2 days later now I had to call them, and I kindly and cheerfully asked to speak with the manager to sort out what had happened. She immediately cut me off and would not let me speak, only to tell me that they wont be doing anything to fix their mistake. The manager then proceeded to speak angrily and unprofessionally towards me. I told her I personally told brier where we would like the material delivered and that although their notes say differently, clearly there is human error there and that is okay, kindly jusr come move the material off my driveway and I dont even care about the refund on the delivery charge. According to the manager it was still my fault and they would not be fixing their mistake, all in an angry and condescending tone. She would not allow me or my husband who called very calmly to speak to the owner, because as business owners we could just not imagine wanting your customers treated this way and business run as so. Again, we own a contracting company and deal with material deliveries often, and this is not the standard. I hope the owner reads this and will give us a call to smooth things out. See photos of the materials fallen over in our driveway.

Primer fence had been a solid fence building company with unique designs and a friendly staff. My first experience was very good, I put in 300 feet of intricate fence and 4 years later it’s still in good shape. Recently I had some more work done to this fence and added a gate. For whatever reason this project was riddled with problems. Crooked, uneven and broken boards, uneven posts, uneven gate, boards that were not nailed. I had ask them three times to take a look at these issue and no one resolved the issue instead telling me “that’s just how it was”. I was speechless. I paid $7,500 for this gate so far and that’s all they had to say to me. They seem to not be interested in making their customer’s satisfied or finishing quality work anymore. I have paid my last payment but am regretting ever having them do this project. I would not recommend this company anymore and have taken off all signage by this company. I respect the difficulty of running a Buisness, I run two of them myself. This is not the way to treat your customers. And this is why I’m writing this review.

Wish I never heard of premier fence, horrible experience.There is no camera tricks, if you would like to see There work you can see it for your self.3833 Shelby rd 98087