Roots

So unwelcoming, been there 10 times this year ,spent at least thousands, the middle age guy is pleasant, but I've only seen him twice.the black girl and the middle age heavy set lady are just miserable. After today I will order online.when you go to a store and clearly they dislike people and are miserable you lose my business. I realize its hard to get staff to work in this day and age .but if that's what you have to employ then management needs to do something. When you have horrible staff and people clearly are uncomfortable thats BAD MANAGEMENT..ROots you need to do better..The staff are lazy and mean.dont worry I won't shop there ever again .The middle age guy was in green track suit was helping people but he couldn't do it all..lazy and lazier that were on cash need a customer service course.Bye roots .lost another customer. By the reviews im not the only one.

I love the sweatpants I bought from Roots. It's a little pricey, but the quality is high. I bought mine 2 years ago, and it's still in very good condition.

This is a very busy store especially around the holidays. The staff is always friendly, knowledgeable and willing to help. They have very cool unique clothing options but I would say this store is a little pricey. This Roots store is located at the bottom floor of Masonville Place Mall and is very easy to find. There is lots of free parking available outside the mall.

I always have very poor experience at this store. They never ask if there’s anything you need and are always just chatting among themselves. When you ask for assistance they seem bothered by you. General poor customer service at this store. They need to do a better job at hiring and training their employees.

Good spot for some comfy clothes, but some of the new designs are a bit silly

I was in recently shopping and had a very positive experience, always happy to shop here! I tried on a few different items and the staff were very understanding.

I would never set foot in this store again we had just finished spending close to $2000 on roots products for our family and extended family for Christmas.When we showed up with a pair of sweat pants to exchange the size with tags still attached in a roots bag.We were told by Wade the store manager head office has a new policy cannot exchange products even with tags attached for a different size without the receipts.Store had the size we needed exact same pants. I was given a number to customer service which turned out to be just a recording after leaving a message no one as still not returned my call very disappointing. We are in the process of looking for another alternative to roots such a let down there products are expensive customer service needs a lot of work. This is the second time I tried to exchange a roots top with a run in the sleeve at this same location that had been purchased on line only to be turned away.I do not recommend this store and second guessing the whole corporation.

My wife had to exchange a Christmas gift that she had received. We were unsure with the time passed if this would be possible. We were pleased to hear that we could do an exchange with an item of the same purchase price.We were helped by a wonderful woman named Tiffany, she was absolutely amazing and very helpful with the exchange and helping my wife pick out a new sweater that better suited her.Tiffany is an asset to your store, she is knowledgeable, friendly and very helpful. Amazing employee!We had a great experience and will continue to shop with Roots.

Very unwelcoming, uncomfortable shopping experience. One staff member approached me to ask if I needed assistance. I asked if they had boots in a certain size and she never came back. I waited because she told me someone else was looking it up and nothing happened. I will not return. All staff seemed interested in other things than customer service.

Staff aren’t overly friendly. Lots of beautiful items. Love their sweats. But not for this weekend.