Aritzia Head Office

After several months of dishonest and unhelpful correspondence including waiting for a repaired jacket which still was not ready for pick-up at the Richmond Centre location one month more than what I was told, I found out through the Better Business Bureau that the store lost my jacket.Never have I experienced more deplorable customer service across any industry. Management at Aritzia should be ashamed of themselves.

This is a shout out for a marketing genius who invented a 30-mins online order return window".You wasted peoples time on physical returns.You wasted customer support time on talking with upset Karens like myself.You wasted postal services time and company's money to deliver unnessesary purchases that could have been cancelled with one click.You wasted warehouse workers time checking the returns in.You multiplied the waste in the houses of those

Bad customer experience in your Bellevue location here in wa st.I’m a loyal customer and shop a lot in that location. Despite the poor customer service. But I have to mention an unwanted experience I had when I went to shop with my mother, we both wearing masks, she was slightly retiring her mask away from her cheeks because she was having a severe allergic reaction to the mask but her nose was still covered. The lady at the floor took the time to approach us in a very rude way and said if we wanted to shop there she had to respect their mask policy. She offered to bring a different mask which we appreciate but at the end she insisted on a rude way that if we wanted to shop on the store we had to wear masks! My question is why didn’t she respect the 6 feet distance between us?????? Check the cameras and see for yourself! She approached us to wear a mask but she didn’t respect the 6 ft, before she approaching us she didn’t even greeted us as customers, she didn’t took the time to ask us if we needed something, but she jumped right away when she saw my mother retiring her mask a little from her face!!! Lack of class, poor customer service! Retraining of that store is needed because Aritzia is a wonderful brand with quality clothes but not quality service!

I've been a long time customer of Aritzia, spending very large amounts of money with them. I recently purchased some clothing, but ended up returning a few items back. I received confirmation emails from Artizia that my refund would be processed dated March 8, 2022. It is now March 23, 2022 and still have not received my full refund. The total refunded back to me should have been $321.90 and have only received one refund back of $160.95. They have been giving me the run around, talking to different representatives and I'm frustrated as I want my money properly returned back to me. This is very disappointing as I've been a loyal customer.

Honestly infuriating dealing with this company.Come up with a standard operating procedure. None of your “concierge’s” know what they’re doing. There’s no manager to file complaints with. This company is a mess.I will absolutely not be buying anything from you. Lost a customer of 12+ years.

Online shopping experience, bad quality and here is the reply: At Aritzia, we pride ourselves on delivering high-quality garments. I understand you’re disappointed with the quality of the TNA Perfect Hoodie.It is the nature of the fabric to fluff and pill – this may be more noticeable with the Heather Athletic Grey/White colour rather than the Black as it is lighter. As such, we would not be able to move forward with any further resolutions.Too disappointed. Know there's quality issue and that is it. Good luck with shopping.

I've been an Aritzia customer for a very long time and was a customer of Hills in Kerrisdale. A good percentage of my closet consists of Aritzia items. The quality and style of their clothes is impeccable. And the important thing is that their quality has remained consistently high. Their staff is highly trained and they are super friendly and resourceful. I think the only store I ever had a problem with their staff was the Victoria location. Last year, I had a small issue with an online order so I contacted the concierge and they made it so easy for me and just replaced the item. Owners of Aritzia... you train your staff so well and I cannot begin to express how disappointed I am with some retail stores and the lack of professionalism from their workers so you guys should be proud of your system! Keep up the fabulous designs!Good Luck!

Was invited to lunch on friends and family" day. The choice and quality is amazing..the sign of a good employer."

Historical building with nice view of harbor

Appalling company. Took 400 pounds for an item I never received and refused to refund the money. Still trying to contact them 3 month later… no joy.