The Garage Store

If you have an unlimited budget and don't care about after sales service, them I can recommend this place. Otherwise, I'd suggest you stay away.I purchased a home with more than $25,000 worth of upgrades from the Garage Store (floor finishing, Halley cabinets, slatwall, etc.). I also purchased several hundred dollars worth of shelving after I moved in. I recently purchased some additional slatwall hangers and, after an extended period, I received a phone call that a piece on backorder had come in. I drove to the store to pick it up, only to discover that the part had not actually arrived yet (I had to make a return trip). I enquired about purchasing some additional shelving to extend the shelves I'd purchased previously. I was told the brackets were no longer being made (although there were four similar shelves still on display in the store). I was shown an alternative shelf bracket priced at more than $60 each. Additional end pieces, boards and hardware needed to create a complete shelf were an additional cost. The sales person told me that they were planning to stop stocking the shelving system, as it is too expensive to sell (the owner, Don, subsequently told me that was not the case). I also enquired about purchasing the display shelves that matched my original shelving, since they were no longer being manufactured. I was told that that was not possible.I ended up purchasing new brackets off Amazon, that will give me a 24 shelf at a small fraction of the Garage Store cost. Hated to do that as I'd prefer to support local businesses

update years later,We moved and had another garage done by Don's team. This time only 5 cabinets and a floor coating. No project is too small - still received great service and quality.Great products and service - they work hard to be the best in Calgary.

Terry, from the the Garage Store was great to work with from our our first conversation to end of the contract work. We are pleased with all aspects of this job and we are very happy with the end result. - -GOOD JOB!!

Had a few problems with communication but overall a very good product and great team. Thanks Don

A very satisfying project carried out by the Garage Store to remodel our 2 car garage. Scope included initial design, repair of concrete garage floor, replacement of stairway into house, application of floor coating, installation of wall cladding, cabinets, storage racks and lighting. Except for 1 missing shelf (supplied later), work was completed within 1 week and on budget. Staff were friendly and easy to work with. We recommend this contractor.

Don and his team were excellent to deal with from the first time I went into their showroom and then with some post-installation questioning. Most of their installation crews have been with them for 10+ years which says a lot about the quality of the company and their experience shows through in the finished product! I highly recommend The Garage Store and I am very pleased that I took their recommendation to do the side wall and steps to the back door.

Keep cut ppl on the road without even using a signal light. You did good job

Customer service is hard to find now a days BUT that has not been my experience at the Garage Store. I discussed a minor problem with them in November, which they immediately looked into. We decided that they should wait until spring to try and resolve this minor problem. They said that THEY would call me in the spring to set up an appointment. Believe or not, they did call in the middle of April, set up a day and time the last week of April and showed up ON TIME. They worked on what I thought was only a minor problem all day and left me with a beautiful garage floor. NO CHARGE. Nice service personnel, polite, cleaned up everything.

I had a terrible problem with mice in my attached garage. The Garage Store came in and proposed a solution that included a complete strip down, disinfection, wall-crack repair and rebuild of the unit. From beginning to completion the fellows worked on ensuring that I would ultimately have a beautiful, up-to-date and up-to-code garage that is off limits to mice. Well done guys!

One star and only because of the product. Customer service deserves 0 stars. Decent product that I am happy with but dismal customer service. Purchased Proslat walls and Proslat cabinets long ago and was recently looking to add to walls with hooks and get a power lift as well. Easiest customer to please as I was willing to drop $500+ on simply buying the product in store. Nothing in stock so follow up was promised. No follow up whatsoever. I even called to complain and no proper follow up. I still don’t have the product and it’s been a month since I wanted to purchase the product. Too bad because I have gotten many compliments from friends and neighbors but I would never recommend The Garage Store due to the poor customer service. Your better off buying direct from Proslat’s website.