Rental Village

Poor customer service, do not stand behind products they sell

Great communication and fast service. We have used this company for a wide range of pieces of equipment needed on our construction sites. They are quick to deliver what is needed to your project and easy to communicate with.

We rented Scaffolding to work on the cottage, but they were out of plank? Luckily brought extras from home. All is good

I used the online booking system to rent a brush mower for a full day with delivery and pickup to Portland, ON. The online quote indicated the cost would be $152.55. The mower broke down after about an hour or two of using it. There were only two staff on that day, so they weren't able to send someone out to fix the brush mower. They changed my booking from the full day to 4 hours to compensate me, which I think was fair. I ended up getting charged ~$280 because of the undisclosed delivery and pickup fees, which totaled $166! If I'd have known that the delivery and pickup was that much, I never would have booked. Basically, I paid $280 to use the brush mower for 2 hours.

Rented a Kubota, everyone was excellent to deal with beginning to end. Price was more than fair for the rental, we will be back for sure. It was delivered and picked up by Steve. He was fantastic!Showed me how to use it and was very encouraging. They also came out to our house to help us with a small seat adjustment. Again prompt, friendly and curtious staff. Outstanding job done by all staff we dealt with.Thank you so very much. We will be back!

They have everything Stihl you'll need. Staff are always the best here.

Always a great set of guys to deal with and know what they are talking about and always willing to help.

Helpful staff and good selection of equipment.

Dealt with Tim. Very friendly, courteous and knowledgeable on their equipment. Ask for him! thanks again for the help Tim.

I rented a wood chipper for the weekend from this rental village. I picked it up on Friday at 5. Went to my property and started to use it. I got through one small pile and shut it down to move the machine. When I went to start it back up it wouldn't idle up. I noticed a low oil light and shut it down to check the oil. It did appear to be low so I stopped using the machine for the night and called rental village and left a message for them explaining what had happened. I received no call back on Saturday morning so on my way by I stopped in and was told to bring the machine back. I did just that and the tech added oil which didn't solve the issue. He then found that the chipper blade was jammed. He managed to free it after some effort and a piece of wood and some dirt came out of the chute. I asked about getting some time back on my rental and was told no as it was jammed and essentially my fault. I didn't object and went back to the property and chipped the rest of the wood I needed to with no incident. I dropped the machine off on Monday morning and as the tech was taking it off the hitch he commented you didn't shovel any more dirt in it did you?" To which I said no and took my contract and went home. Now