Quincaillerie Côte-des-Neiges

Rude service by Chantal H. that yelled at me for disturbing her when she was occupied at the cash register for asking politely if I was at the right place for paying since it was the first and last time that I went to their store.Go to the walmart down the street. I cannot believe that someone that works in customer service can be so impolite and aggressive when they were so rushed and stressed"

Nice place looks small but has 3 stores.

Leaving this review for a specific employee who was working downstairs. I had a mold problem in my kitchen & bathroom and the employee was so incredibly nice. He gave me really good advice and I felt more confident in tackling the problem. He obviously wasn't in it for the money, he took the time to check so he could recommend me the best deal. It's been a while since any employee at any store has been so helpful.

Can't believe they don't want to speak English on the phone! I just wanted to ask a product before I go.

Today, I felt harassed.Such a negative experience had occurred today at the Cotes Des Neiges location on September 28th 2020 between 1-2pm.I had spoken to a man who claims to be the floor manager and he said he apologizes on behalf of his staff and that he had spoken to his staff and said that the situation had been addressed appropriately, based on that he spoke to his staff, and that his staff said that she 'apologized'. And that he himself apologized to me in person on their behalf.For one, the manager was not there when she 'apologized' it was barely an apology as from her demeanor one can tell that it was not a sincere honest apology. The staff member seemed fully aware of what she did.The moment my mother and I came upstairs (to her section) I felt like we were silently being harassed. Staff person was sitting down, while chatting with another customer. My mother and I were holding 2 pillows from a basket thinking if we should buy the product. We placed the pillows back into the basket. The staff person then put down her mask and said Excuse me. Excuse me. That's not how you put them." To my confusion

Love this store. Great choice and awesome customer service! Also: home decor is top notch! Shopping local, for sure!

Very helpful staff!I received a fast service with tips and suggestions for my project.I was guided to select the best product for my need (ceiling hook to hang plant pots) and not the most expensive ones. The advice I received really helped me achieve my goal, much clearer to get told a step-by-step than looking over the internet.Thank you!

The staffs are approachable and they actually entertain you when you need help. I bought pieces of wood and ask them to cut in specific dimensions. I would recommend the store and will shop there in the future.

a shopper of Home Hardware in Toronto for years, I came to rely on their friendly service. I came in this location for a small purchase of moving boxes. I barely got to the basement and a French young man rushed to help me...although great I felt a bit uncomfortable as if I were under scrutiny to rush my purchase and get out of their store. Back upstairs to pay, another French cashier was acting all snooty when I wanted to make sure parking was indeed free....I got some moving boxes but unlike other boxes bought elsewhere their sizes were not indicated on them and had been previously used as I could see some remnant/traces of tapes from previous use including product and company info of the original user...why charge full price for boxes that are not new when there are so many other alternatives in the area?

Amazing hardware store, great staff and overall service, shoutout to Boris for helping me out find my items