NB Power Operations Centre

I moved to Moncton from Ontario last year and until now I had 12 times power outage. And exactly one minute into Canada match against Belgium, power outage again.

NB Power is raping New Brunswickers.. it's time to stop the Monopoly or at least change our mindset over to alternative energies that we can afford instead of paying over $600 monthly to heat our homes !!!

We’ll done boys (and girls)! Fiona can’t keep you down. Thanks for restoring our power here lickety-split in Riverview

worst company to deal with and a website thats been glitchy for over a week now.

Ripped off!We were away for 1 month and had everything non-essential in our house turned off or unplugged but our power bill for that time period was the highest of the entire year! NB Power would not check to see if our meter was broken or misread, just offered ridiculous reasons why this could happen. They are difficult to reach and not pleasant to deal with. That's what happens when there is a monopoly. They just rip you off and are not accountable.

Customer service is terrible. Couldn't answer a simple question about vehicle plug-in hybrid chargers. Took my information and said it might take 5 days to get a response. Really!

It was suggested to me by several NB Power Employees to sign up for 'Equalized Billing' I decided to try it, bc they told me I only had to pay the average of the previous years bills, per month ..and if I went over it is a late fee. I am under the poverty line and thought it sounded like a good option for me to pay the same amount every month. Last month I was - .82cents and this month my bill is $1600! I called and was told that is the amount I need to pay bc that is the amount I would have saved! I have a 2 year old here and I am poor. I surely do not have $1600 extra!I would never have agreed to 'Equalized Billing' if I knew they would attempt to MILK $1600 from me a year later!! How about give me back the full amount of my Late Fees and you have your BLOODY $1600 RIGHT THERE. Plus, they are saying that my new 'Equalized Billing' Monthly Payment on my paper bill is $366 for this coming year, and on the website in my account info my new EPP amount is $413.34 for this month. Whoever is doing the math over there - must have got their Mathematics Degree from Satan, or the Cracker Jack Box.

Customer service should stick with automated functions. Every time I speak to someone they sure are friendly.......NOT.Very helpful..........NOT.I guess ill give a 1 star instead of 0, for reminding me, you could be having a worse day thant

Easy to set up but honestly is so costly for a new customer. Even if you have someone else who has had an account before, if your a new customer it had a very expensive fee.

Between NB Power and Greenfoot I got shafted on energy efficiency upgrades. Wouldn't even give me guaranteed insulation upgrades. Offered me air sealing" and Greenfoot didn't show up for 2 appointments and didn't call to notify me. The technicians called the day after 2 no show appointments and informed me they weren't doing air sealing anyways they were just coming to do the blower test and close my file. They caused me a ton of grief. Wish I never applied. Spent many hours on the phone and just constant disappointment. I just avoid applying for anything now because of this experience."