Cathay massage therapy & acupuncture

Very sad to have received a bad experience at the Guy Concordia one. It was my first time there. I taken care by (Cindy) Mei LI. I had phoned the same day for an urgent booking. I had sprained my neck. When I phoned the lady I spoke to was very understanding and asked me to come over. They will see which treatment I will need and if needed I can extend the time accordingly. When I reached there, I was asked my name and the lady Cindy took me directly to the massage room. She did not even ask me any question and told me to lie down. So I had to make sure she understood for which purpose I came. When I requested if an extension was possible, she lied saying she has other clients (came to know afterwards she had no immediate clients). She also did not advise if I need more sessions when I enquired (behaved as if she did not want me to come back there). When I went to the reception for payment, I asked the lady which kind of treatment I received. I had no idea what type of massage it was. It was then that I was asked to complete the form stating my health conditions and which type of pressure I would like.I am sure not all therapists working there are same. But if you have a health condition, please ensure they hear you before you receive any kind of treatment.

If you’re in pain, go see Cindy, you won’t regret it! She’s extremely knowledgeable and I always end up feeling better after her massage. Recommended 100%!

A good massage place .Make sure you get the service you asked for when you booked the appointment.as the masseuse does not speak English.

I had a good experience getting a massage here!! Kiko was excellent, she adjusted the pressure when she noticed it was too much at certain points. I felt very relaxed after and plan to come back for another massage at some point. It was clean and quiet.

I have been going to this place for few months now. I appreciate how easy booking is and their massage therapists. Unfortunately, they are very agressive on tips. I sometimes tip sometimes don't, depending on my personal experience and budget. Never let their obsession with tip affect my judgment. this evening was pretty sad tho, the massage therapist confronted me for not tipping her, stating the owner is not paying them enough and needing the tip. After paying 90$ for 1 hour i am feeling very uncomfortable with her reaction but mostly because of their work condition. I left and will not be back. Thought people should know, this is not okay to depend on tip to survive when You have a job and clients are paying the full price.

Bad customer service twice. It is written on their door open at 11 am every day, I had an appointment at 12, I arrived at 11:35 door closed! -30 outside! Then I called and she was arguing and screaming at me «  your appointment at 12 » I know but I want to come inside and sit on the waiting room! Or mention you can’t sit in the waiting room, specially when it’s cold! An other day one of them when I was paying she said where is the tip? You have to have to give a tip 20%!! I had giving it cash directly to my massage therapist! Rude! I canceled my appointment! Never again!

Definitely, it would be the last time that I'm getting a massage at this place.First of all, they were not welcoming at all.Also, the therapist applied too much pressure on a specific part of my body where I have started to have some pain after for a few days.Wouldn’t recommend it at all.

Booked an appointment the day-of to soothe muscle spasms in my neck. Hillary was extremely kind and patient with understanding where my problems area were located. I felt a lot better after she worked her magic, and she gave me some tips to take home

I had a great experience getting a massage here! I also loved the overall vibe of the place especially the music and the facilities.My masseuse was very kind and professional, she adjusted the pressure when she noticed it was too much at certain points. I’ll be coming back for sure!

The massage therapists at Cathay are professional and skillful. I went twice with my boyfriend to get a duo massage and once to try acupuncture. We both appreciated the experience. The rooms are clean and well decorated. We will go back for sure. I always leave this place very relaxed.Their rates are good, it's not too expensive and they have a reward app.