Canada Post

I am giving this review after considering the reviews other people gave them. I visit today and the lady was so rude. On the card it's mention I can pick up my item at 1pm and when I went the lady was so rude and said they did not get it how she can give me. I know if you did not get you cannot give it to me but she insulted me so much and when I said I want to return another parcel she was so rude. There was lineup may be she was upset but this is not the solution that you insult your customer. And just to return to the parcel she said I need the p.r card. I am not permanent resident and I know you do not need p.r card for return propose. Never visit them again.

The girl behind the counter between 3:30pm and 4pm on Thursday, May 27th wasn't particularly cheerful. There was no signage indicating which way the line up was to go around the center display. I proceeded to go the most logical way, clockwise, so when I exit, I'm not encountering the people still standing in line. I was informed in a not very nice manner that what I was doing was incorrect and I have to go counter clockwise, so when I exit, I'm too close to those still in line. When it was my turn, I was given a hard time in regards to the thank you card I was sending in the mail. Never did get the stamp that I required. Went to a different postal outlet and received better service and my card was mailed with no questions.

I have a package from Service Canada for my renewal passport for pick up at this Shopper location , Julietta (staff)asked me my ID I gave her my Canadian Citizen Card with picture She told me that it is not acceptable as per Canada Post Policy She didn’t even asked me nicely if I have another documents with my address on. It was frustrating the way she said this is the first time I have experienced. She was refusing to give me my package. I don’t drive so that’s the only photo ID that I have. The package she was refusing to give me had my only other photo ID which is my passport so I had to suggest to her to give me my package to show her it’s my renewal passport.. Very very RUDE customer service. She should familiarize the acceptable government issued ID … of course it is understandable that some ID like passport don’t have address on , she can ask another form of ID with address that I can provide her instead of rejecting my Canadian Citizenship Card.

Unprofessional, very rude specifically when they are helping at canada post desk. Make you feel like they are doing you a favour buy working their. It’s not 1 time thing, it happens all the time. Someone has to look into it. This is so ridiculous.

By far the WORST customer service I have ever experienced. They tell customers they're too busy to retrieve their packages and don't answer the phones or respond to multiple voicemails. If I had a business I would never use Canada Post, as their delivery service is despicable and unreliable and only seems to have gotten worse in the paste few years. I'd give a minus star score if I could.

As what others said, the customer service here is non existent. I resent going here but it is the closest at our house.

Julietta at the canada post counter on leila was absolutely fabulous. Came in for a money order and our couple minute chat really got me through a tough time. Wonderful customer service skills, cannot wait to come in again:) thank you for helping me this evening.

Very rude workers, avoid this location at all costs. Drive 5 minutes down mcphillips to the location on mountain, they know what good customer service is. All the staff who work there are super friendly!! Unfortunately I don’t have much of a choice when most of my mail gets delivered to this location but when I do ship out mail/packages I always go to another location. A white lady with brown short hair who wears glasses (from the looks of it, seems like a lot of the the reviews from other people posted on here know exactly who I’m talking about) talks DOWN on people of colour… racist much? Maybe if I was white perhaps I would have different experiences with her haha. Always has a bad attitude, whenever you ask her a question it seems like she rather be elsewhere, acting like your a inconvenience to her and gives a snarky reply..… why work in customer service when you have none lol… this is coming from someone who works with the public as well. I get having a bad day but every single encounter I’ve had with this lady she’s been nothing but miserable to deal with, don’t take it out on customers… absolutely ridiculous…

The customer service I received today at this post office was completely unacceptable, first of all the employee let someone cut in line who then spoke over me before I could even speak to her about what I needed.Then I presented her with the scan code that I am sent from Canada Post for Customs which she couldn't figure out how to scan she then gave me back my package and sent me away.I am doing everything as per Canada Post and this person is unable to figure it out, it's not my fault that you hire people who don't know how to do their jobs.I for one am sick and tired of paying high prices and receiving the lowest service from Canada Post get your stuff together.