Wellwise by Shoppers

I went there to buy a posture correction shirt. Laura/Lauren did an amazing job helping me find the design and size that fits me perfectly. I had a great shopping experience and will definitely come back.

I have had a CPAP machine (actually 2) and have never gotten more than four hours sleep with it. I walked into this spotless, helpful store looking for a sun lamp for the winter and I was directed to correct place and CPAP machines were right next to it. Long story short if you have sleep apnea or a machine you can finally get help. The most wonderful woman, a respiratory therapist, fitted me with a new mask, taught me how to use it, showed me how to read a report to monitor my progress. I feel like a new person. That very night I got 8 hours of sleep with my machine. I’m a total fan, Princess is the therapist and all the staff are incredibly helpful. Completely recommend!

CPAP Consultant available for Level III Sleep Studies, PAP Trials, Sleep Reports/Downloads, Mask Fittings and more.Flexible hours as it is open late afternoons and weekends.Collect and Redeem PC Optimum PointsTake advantage of Events and Promotions such as CPAP week and more!Everyday Made Easier

The staff went above and beyond to help me find the brace I needed at a competitive price point. They were knowledgeable about their many products. They also have excellent safety measures in place to protect their clientele. Thank you!

Lots of medical related things. I needed a blood pressure machine and they had a pretty good selection.

I brought my mom's walker to the store today as I needed assistance to install the ski glides I bought from Wellwise yesterday. Installation of the ski glides would have been easy but a broken part of a glide was stuck inside the leg of the walker. Obinna was very helpful and professional. He removed the broken piece and installed new pairs of glides. Thank you so much! Great service!

Vadood, the store manager at this Wellwise location, is absolutely PHENOMENAL. He is incredibly kind and the most patient, caring person. My Dad and I went there looking for a scooter and long story short, Vadood drove it out to us all the way in Langley and took time showing my Dad how to drive it and navigate getting around the corners in his condo etc... Customer service like this is so rare and we are very grateful for him. I HIGHLY recommend this Wellwise shop. Thank you Vadood for everything!

This place is amazing!! I called in need of help with repairing my father's power lift medical chair. Though Wellwise is currently without a technician, Amrita went above and beyond to assist with a solution. She was extremely thorough, making several calls to trouble shoot with the manufacturer. At one point, it seemed that purchasing a replacement part through Wellwise and having Amrita’s manager install it was the solution. Amrita even agreed to ask her manager if he would have a look at the chair to provide an opinion on whether the new part was likely to correct the problem. Her manager agreed to make a service call to my father’s home for FREE!!. Not himself a technician, he unfortunately was not able to detect an obvious problem. Rather than sell me an unreturnable part that may not work, the manager and Amrita again went back to the manufacturer for advice. After much back and forth, Amrita advised me in the end, and at the expense of losing a sale, not to purchase the replacement part without having the chair professionally assessed by a technician. Though this meant having to take my business elsewhere, Amrita seemed far more concerned with me wasting my money, than she was with taking my money. She seemed fully committed to ensuring the most effective and cost saving solution for my dad. Amrita provided me the part number that I would likely need and a quote. Though I ultimately had to have the work done elsewhere, because of Amrita’s excellent work I was far knowledgeable about what was needed and the cost associated. Amrita’s integrity, kindness and exceptional customer service are outstanding! I can’t say enough about Amrita and her manager. If in future we end up needing to replace the chair (or require any other medical products), I will without question be buying from Wellwise. These are people who really care. I can't thank them enough.

Excellent service over the phone (twice) and in person (once) with the same helpful associate. She went above and beyond every time we interacted. Things that impressed me, she was professional, asked the right questions, took the time to check to see if what I was looking for is suitable for my needs, didn’t try to up sell another product that had more fancy options, took my name and number to contact me when a shipment was in and called me immediately when it did (I know because I called 2 days earlier to check and she was just as cheerful and kind). When I was there to pick up the walking poles (21/04/22 3:40 pm) and asked if someone could teach me how to use it, she took the time to properly show me with clear instructions and encouraging words as she walked beside me with poles in her hands. We were walking back and forth with poles in our hands until I was comfortable. Her mirror teaching method was very helpful. Once I was feeling more confident, the associate wrote down info that I can look up online about the product that might be helpful. Honestly, I was very pleased and touched by this entire experience. You just don’t get this type service anymore. Highly recommend this store! Thank you again for the outstanding and professional service! Thank you for caring!

Had the best service ever!!! I came in looking for a brace after I injured myself on the weekend. The person who looked after me was amazing. I think his name was Vadood? He took his time with showing me how to put on the brace and suggested I buy pain cream to help heal quicker. Go see this guy. Great sense of humour and genuinely cared about my well-being. Will recommend you to my other clumsy soccer buddies! Thanks again :)