The Mobile Shop

Needed to ask question about phone. Got a poor answerFelt like I was not important enough to help as I didn't say that I was looking too but a new phone.

Went far and beyond my expectations. Great promotions

They were great when they wanted to sell me the phone but after a few weeks when I didn't get the rebates as promised I was told that there was a glitch when it was processed and they would call me. I waited a week and called them. I got told that the person I dealt with was on their 10 min break and she would call me back. It's been another week and I still haven't been contacted. I've called numerous times. I understand that glitches happen but let's fix it. It is going to cost me$360 over the course of my contract. If I could leave a lower score I would. Was contacted after leaving this review and was told by the supervisor that he would fix everything and call me back within 2 weeks. It's been 2 months with no call back and nothing fixed.

The lady named Michelle was so friendly, quick and efficient. She was really fast and quick in doing her job. I came in to get a new phone Samsung Note20 and she took me through products knowledge, deal, price, plans and billing. She explained in detail many other features of Samsung Note 20 execllently to me. Honestly she's the best.

Everyone there is super helpful especially Michelle

The guy that was helping me was quick and efficiency and really fast at doing his job. I came into first time to switch from Virgin Mobile to Roger Mobility which was the worst mistake I ever made and then just after a couple of weeks had gone by I came back in to switch my provider to Bell. The guy that was helping me was really nice knew what I wanted knew what I was talking about very kind and very hard working man if anybody who wants to see him ask for Dawson

Bad customer service. Not a single issue solved in 2 months.

My boyfriend, father and I have been extremely frustrated with Virgin and the Mobile Shop after signing a contract on Black Friday in 2022. After receiving our first bill, we found out were told the wrong billing information for the plan. We made the companies aware of the problem and Mobile Shop acknowledged that their customer rep had made a mistake in the information that was given to us, however, both companies pushed the issue further and further back after the 15 and 30 day period to return the phones. We've now spent the last two months calling and emailing both companies and we have gotten very little progress, often passed around to many different reps at Virgin. Mobile Shop has been better at trying to help the situation but it still hasn't gone too far. Finally a Virgin rep was able to sign off and told us to go back to Mobile Shop to return the phones for processing. My boyfriend and I went to Mobile Shop tonight, the supervisor was aware that we were coming. She was busy with another customer and that's fine but there was no acknowledgement. We waited an hour before we decided to leave and that's when she said sorry. It would've been better customer service had she been up front with us and told us that she was in the middle of an appointment and that it would be X amount of time and we would've chosen to come back another time rather than standing around. Mobile Shop should also have a clock to indicate the wait time when a customer service rep is busy. It's been over 2 months and it's as though they want us so disgruntled about the delay in the process that we give up and just keep the phones/plan that we were misled on. Very very displeased, angry and frustrated with these companies for not rectifying mistakes sooner, wasting our time and energy and the horrible customer service.

Great shop, always happy to help. I keep coming back, they have the best deals!

Good price good pizza