Oakwood Closets

Last summer I had closets installed in our Master Bedroom closet. Overall the design was good, but installation and quality of work and follow-up was very poor:1) The first installation was very poor quality with gaps, sections not attached to the wall properly, several section where not level and drawer did not close properly.2) I followed up with the main office and their supervisor missed two schedule appointment when I had scheduled time off.3) Finally I was able to schedule a second installer from Oakwood who had to basically rebuild / reinstall most of the closet.4) After this the drawers still did not close properly and yet another install came out and replaced all of the runners - he made the comment to me that Oakwood recently changed their supplier and the quality was not as good.5) The Drawer still do not close properly and I will have to replace the runners myself.I can not recommend Oakwood. We have made several renos to this house since we have moved in last year and have been asked by several people on reno contractor recommendations and I have steered many people away from Oakwood.

Great customer service

Great experience with Oakwood Closets! We worked with Dave, who designed some great options for us and helped us to make the most out of our space. The technology that they use for their renderings made it easy to envision what everything would look like in our space and made our decision much easier.The installation process went very smoothly. The 2 installers were polite, efficient and asked my preferences on things, which I appreciated. They brought drop-sheets to keep our carpets clean as they brought the closet pieces in and had me check everything over before they left. My only complaint is that the installers were a bit later than our scheduled time and it would have been nice to have a head's up on this, but things happen and it didn't tarnish my experience at all.Overall, I am very impressed with our custom closet and would highly recommend Oakwood Closets!

After much internet research we approached Oakwood for an estimate for about 20 linear feet of closet. We visited the showroom and identified the type of units we wanted, then asked for a price estimate. We were told only Dave could do that and he wasn’t available, so we should email details. We did that, and then waited for the email to be acknowledged. It finally was, but Dave was unable to provide any kind of estimate. Although we had given a very detailed request with measurements, he wanted us to send him a drawing. He said he would send an estimate “some time after next week”. Very disappointed with this response, since we were trying to finalize the budget for some additions to our home after a recent move. Dave couldn’t even tell us the approximate cost of any of the units in the showroom or catalogue. The only reason we are still waiting patiently for an estimate is because Oakwood’s associated company did all of the stair railings when we built the house, and the work was excellent. But maybe things have changed since 2005 ...

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