Smith Petrie Carr & Scott Insurance Brokers Ltd

Mr. Arnulfo Montemayor took my call and listened attentively to my concerns regarding my policy and a new clause.I was impressed by his work done on our behalf, patiently presenting us with all the pertinent information. He helped me understand the finer details and decide upon the best venue for us.

My husband and I have been with this company for decades. Past 2 years it has gone downhill and management seems to not care about the customers but meeting their quota. We pay alot of money each month and have been receiving below par service from Shelly. We have sent the Operation Management emails a few months ago when we had the issue thinking something will change but it became worst. Shelly still does not care about the job or her customers. Just collecting a pay cheque. Nightmare of a service from this company. If you want stress,superise policy changes, no response, no care from a company then this is the place.

I cannot say enough about the great service I have been getting from the team at SPCS! I work with Wendy De Marinis for my personal insurance and Michael Nicolson for my commercial insurance and I consider both to be an integral part of my team. Just today Wendy made the impossible possible by getting a vehicle insurance policy in place for in a ridiculously short time to meet a deadline I had. Highly recommend this firm for your insurance requirements.

We continue to be highly satisfied with the professional, knowledgeable, and prompt response to meet our auto insurance needs. I have been a long standing customer of this brokerage for many years, but most recently had the pleasure of dealing with Jessica Lopes. Jessica is amazing!! She helped us in a pinch to provide timely insurance coverage for our most recent auto purchases. I would highly recommend reaching out to Smith Petrie Carr & Scott for all of your insurance needs!! We are still smiling!! The Marshall Family!

Worst Service ever from Marjorie Fincham. We were with them for 10 years and asked to have our life insurance cancelled. Took us 4 emails and 2 calls to even have the process started. Then once we made contact she sent us the cancellation form on October 6th and we sent back on October 7th signed/dated for her to confirm she received it. Days past and weeks past now we are October 24 after 7 emails and 3 calls she leave a message saying she os waiting for the form??? What do you mean?? I have a email trail from October 7th to today showing 7 emails sent to her, Cheryl Haddock General Manager and Roxanne. None of them had the respect to reply we have confirmed you cancellation. We have cancelled our Home, Auto and now life insurance. Stay away from this company. Complete liars. Better companies out their.

I've been with Smith Petrie Carr & Scott for many years - they've been nothing short of exemplary. I totally recommend them for your insurance needs.

Above excellent service. I bought a fun classic car today, Friday and wanted to be out on the road as soon as I could. With their efficiency of immediate emails and a couple of phone calls, Smith Petrie Carr made it happen. They have been my insurance for many years. Thank you to Arnulfo Montemayor for all your work and giving me the best insurance options and making my weekend the best ever in my new classic corvette. Thanks again. Victoria

I have been with them since 2009 for car and 2015 for house both ontario/quebec. At first it was great service. Joy Watson was always on the ball and doing her job as an insurance broker. In the past few years since she departed I have had a few brokers, the latest for a couple years. I found her work to be a little sloppy, as I had to contact my leasing companies and send them the proof of insurance or something as they never received it from my broker. Also found she had a laiser faire attitude, nothing is her fault, its not her business, she doesn't make the rules, type of attitude- a little unprofessional and lacking customer service in my opinion. I also found insurance for $1750 less someplace else. I am living in quebec however and they do not have many options ( I think 3 she said) - so maybe if u live in ontario its better.

We have been this company 10 years plus and have had great service from Heather, Joy. But ever since we have had Shelly as out agent it has been the worst experience ever. We spend over $450 a month for car and home insurance and do not deserve this service. She never responds to simple or important questions. We send her 4-5 emails before any response; which at that time we have to include the Operation Mangers email Cheryl for us to get a response. Her excuse is she never got the email even tough I have PROOF that I sent her multiple emails in regards. Management needs to do something as soon as possible before many other customer leave this company to lack of customer service. Seems like loyalty is nothing to them after 10 years can’t imagine how new customer get treated. Maybe this is not the right job for Shelly.

Arnie was speedy in responses. He arranged my car policy insurance transfer within an hour as soon as I got the call that my car is delivered from the dealership. I highly recommend reaching out to him!