Showcase Pianos | FAZIOLI

An excellent and highly positive experience!I am pleased to leave a great review for Showcase Pianos and its owner Manuel where my family had purchased our first grand piano.Both stores are filled with a large variety of piano brands and Manuel was very patient who took the time to allow me time to demo any piano (even the Fazioli grands!) for as long as I needed with no pressure at all.I was very satisfied with the staff and they are not only knowledgeable about their products, but are very polite and helpful. I told my friends to visit Showcase Pianos and they had a wonderful experience as well. The manager really listens to what my family's needs were and his staff were able to narrow down a few pianos for me to decide on based on my budget and piano skills. As an university student looking to replace an old piano, I was very keen on trying quality pianos that will not hurt my family's budget. I ultimately special ordered a piano that was fit for me and my sister's level of playing.Despite a delay, the piano arrived in perfect condition and Manuel was very pleasant to offer a slight compensation for the ordeal.Overall, my experience was very positive and I hold high regards for Manuel and his staff. My family is very happy with the piano and I highly recommend Showcase Pianos.

Fantastic service with Martin Wu! He had shown me nearly all the pianos in the store patiently, even the brand's history. I’ve tried a few of them, and he has suggested and encouraged me to reach a higher skill level. Such a fantastic experience here.

Very very good customer service :)Cindy took time to teach me somethings regarding the manufacturing process ofFazioli Pianos !Great service and pricing was the best we found inLower mainland !Definitely recommended :)

Super nice and professional service provided by Martin Wu. We travelled to Vancouver for a weekend, and my son went into the store. Martin was very nice, super friendly. Introduced different kinds of piano to us in detail. He also gave us valuable suggestions on my son’s piano learning experience. We really appreciate your sincere service! Thank you Martin.

Just strolling around and heard some beautiful interpretation of The Lark, Ballade 1, and some Chopin nocturnes. Amazing. It’s always an insurance to the customers that the sellers are talented players who know that they are talking about! (Forgot to ask their names)

The estimate is not professional and reasonable.I was trying to sell my used Yamaha YU5 in Nov 2021. It was manufactured in Hamamatsu, Japan, in 2001. Mr. B( I do not want to publish the name) gave me $850.00 as his offer. After sending in all pictures and serial numbers etc.I don't think it is reasonable, and I do not believe the estimate is professional. The next day, another piano shop in the same city paid me $5300.00 for this piano. ( Attached pictures are 2 of the images I sent to them)What is the professional skill Mr. B has that can make an $850.00 estimate for a 5300.00 item? Maybe I am wrong, and it is his style.

Very professional staff and teachers, from the owner Manuel to salespeople like Martin. Well done!

If you ever look for a piano, ask for Elliott Pang, he is knowledgeable and super friendly, you want a piano sales consultant like him to give you the best advice for finding the right piano that speaks to you and understands your music. We pre-ordered the piano for our new home, I will post the picture of the piano once I receive it. I am very happy that I bought the piano from Elliott. Thank you, Elliott.

Fantastic services and teachers! From my experiences in the store, all the staffs are all very professional and passionate about what they do. They were able to provide detailed information on each piano and their histories. It was overall a great experience with a variety of pianos to choose from.

Amazing Service from Martin Wu! Friendly, knowledgeable and very professional. My daughter is in grade 5 RCM and having her see and try these high end piano furthered her desire to pursue completing the course.