RD Furniture - Saint-Eustache

Clara is the best customer service agent !

Told me someone will contact me once items ready. No one calls in AND good luck catching someone on the phone

Great service very professional and kind.

Ordered a sectional two weeks ago . We were PROMISED delivery for the 6th of October. Which has come and gone. W e call at the end of the day and was told there was no date . Called again to confirm a new date.

They are selling something that they don’t have, customer service is not giving solutions, after 1 month ordered I didn’t get my order, I won’t recommend this order never, if you don’t want a headache, please don’t buy in this store

Bad business practices and horrendous sales people.Carefully read their return policy before stepping in their store. NO REFUNDS are being offered here. Who would want to shop at a place like this in 2020 ?Our experience was pretty bad overall, the salesperson kept pressuring us to buy stuff, the furniture was ok and the prices were high. So, we only bought a 100$ art piece to find out it was 50$ at an another store ! May this 50$ mistake be a lesson for other folks out there, stay away !

UPDATE following Meuble RD's response:Indeed likewise applies for after sale employee that can be ill-mannered towards clients. Point number 4 is yet to be resolved as replacement items from defective order were sent to a wrong address and delivery crew still proceeded on going to this address. Now another 10 days is proposed to have the replacement items delivered to the correct address.Worse experience by far, defective company!An All Sales Final Policy becomes enforceable through communication; NOWHERE during the checkout process on your webpage and prior to submission of payment it is clearly stated and communicated that all sales are finial, no message, no pop up or tick box is displayed.Original:Byers beware before purchasing online with Meuble Rd.1. Sales are final with NO indication or agreement box that allows clients to be aware of their policies prior to the completion of the transactions!2. Painful to no after sales service. Client services via telephone can not help and won’t do anything and only redirects you to fill a form online each time where follow-up is performed beyond a delay of 72h. Mixed information are provided by client service reps, etc.3. Wrong item was delivered4. Replacement items being delivered to the wrong address. No way to contact them as client service only opens at 10am!Very and most painful experience ever with a furniture company.Beware buyers, think twice and reevaluate prior to purchasing with themI will certainly not recommended Meuble RD any time soon!

TERRIBLE SERVICE! Never buy there! We bought all our new electros because they were « in stock » but no, surprise!! We needed to wait 2 weeks to have them. Our washing machine arrived all damaged (even if it is new) and Meubles RD says is not their fault but the manufacturer’s. What a way of washing their hands! I could have bought a used one instead! Very unsatisfied

Cant get hold of them and still have not had any support pertaining to my order that I want to cancel...took my money....never again!!!

My delivery is still due so can't comment on the purchase yet however I would like to share that I was served by Sylvie who took into consideration my needs & was patient with me. She gave me some good advices as well. I adore her :)