Sporting Life

I was surprised finding out how sale is going on in the store. Was nice to see (as I thought) “good deal” for a Columbia jacket. Turned out that the sale price is higher than the previous original price. Disappointed at 100%.

My son and I went to Sherway Gardens Sporting Life today. A lady assisted us and get the right shoe size for my son and I. She left us for 20 minutes before 20 minutes my son already decided what to choose and he wants to wear it. We walked to find the cashier. We left 2 shoe box that we didn’t want and I guess she came back and informed the manager and security that we have An item and she can’t find us. So as soon as we are in the cashier paying the manager is on my right side and security on my left.You know the feeling that she think that we stole a pair of shoes! Embarrassing!!! Next time stay with your customer so you will not accused them.

I visited the sporting life Sherway gardens location to exchange a pair of shoes I had purchased the week prior. Today, like every other time I have visited this location, I had to run through the store to find somebody to help me and when I did they had no knowledge of the shoes and didn’t carry many sizes, I was told to go to the Yorkdale location.I had made sure not to wear my shoes since I was sure the fit wasn’t right however the employee who was handling my return told me straight up the shoes had been worn and he won’t exchange the size. This was pretty disappointing as he had made up his mind, didn’t hear me out and refused to have another employee/manger take a better look. I definitely won’t be visiting this location any time soon! I recommend going to a different location if you really want guidance and good customer service.

Horrible online shopping experience so far with silent communication about my order status, which ended up getting cancelled. If you plan to buy online, plan way way way ahead or your plan may just get screwed up, or buy in store instead!

THINK TWICE BEFORE ORDERING ANYTHING ONLINE FROM SPORTING LIFE!!! TERRIBLE CUSTOMER SERVICE! I received a hoodie with a DEFECT and tried to return it in the store. The manager TIM said that sale items are final sale and they can't accept it. I ordered a lot of things online from sporting life. Never ordering anything from them again!

Very very bad experience I had yesterday in this store. Very rude and unprofessional manager Russ. There return policy really bad very careful when you shop here. This kind of stores should be close down. I will never shop there again.

Lazy staff and small selection of actual outdoor gear and clothing. GO TO MEC!!! I can't say this enough. This store is fine for general up price street wear and clothing but it's not a great camping/outdoor store.Go to mec instead if you want knowledgeable employees and good selection.

TLDR: stay away from this store if you want to get your gear servicedgood selection, but i had an exceptionally bad experience stringing my tennis racket here due to service and quality concerns. I'm not historically known to be a string breaker, so when i restrung my racket here with a full poly bed, I was so shocked that it came loose after 2 hours of play. Most unprofessional quality of stringing ive ever had. A lady manager here, whom herself admitted does not play tennis, had the gall to suggest I hit the ball with the wrong part of the racket. Needless to say they did not offer to restring my racket to make up for this mistake.Great if you want to visit the store to buy something you're familiar with, but better not to solicit any unqualified sporting goods opinion from the dumb-as-a-doorknob staff they hire here.

I had a fantastic experience shopping at Sporting Life, and a large part of that was thanks to the amazing customer service provided by a young man named sai. He was incredibly helpful and took the time to listen to my needs and offer several options that fit my criteria. I ended up purchasing a nice pair of Nike trainers.

It's a big store with lots of variety to choose from. I wish they had more staff on the floor to help customers. I couldn't find anyone in men's winter coat area. I didn't find staff knowledgeable about their products. They wouldn't even offer to help or check inventory on their system. I told one of the staff that It's showing product is available at their very location online. I recommend doing your own research before heading out to this store. Know what you are looking for. Will save you time and frustration. Thanks