Virgin Plus
76 Reviews
- Thursday10 AM–8 PM
- Friday10 AM–8 PM
- Saturday10 AM–6 PM
- Sunday11 AM–5 PM
- Monday10 AM–8 PM
- Tuesday10 AM–8 PM
- Wednesday10 AM–8 PM
About the Business
Mobile Phones, Plans, Internet & More - Virgin Plus | Discover Virgin Plus's advantages: value-packed plans with tons of data, Member Benefits, hot phones, and the best customer service in Canada.
Contacts
Website
Call Us
+15198230306
435 Stone Rd W Main Level Level 1, Guelph, ON N1G 2X6
Hours
- Thursday10 AM–8 PM
- Friday10 AM–8 PM
- Saturday10 AM–6 PM
- Sunday11 AM–5 PM
- Monday10 AM–8 PM
- Tuesday10 AM–8 PM
- Wednesday10 AM–8 PM
Features
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
Recommended Reviews
Lara Yousef
23.10.2023
Virgin Plus
I want to thank Nick and Branden so much for helping me fix my SIM card situation even though I came in last minute they still accommodated me and stayed a little late on a Sunday before closing to help me resolve my issue. It made the biggest difference, their customer service was very much appreciated.
Terri
17.10.2023
Virgin Plus
Exceptionally kind and helpful service received by Nick. I visited the store to exchange a modem for my internet and left with a new phone plan that helps reduce my cell bill in half (changed carriers). During times of high inflation, every penny saved is helpful. I am now a loyal member of Virgin for both internet and cell service. Thank you Nick for taking the time to help me, answer my questions and setting me up with a phone plan that works best for me. Cheers - Terri
It's Drea
14.10.2023
Virgin Plus
I had an amazing experience with Nick at the Guelph stone rd mall location! He helped me finalize my decision and gave me great advice on warranty without being pushy. He also helped me choose the accessories appropriate for me and put my screen protector on for me. They also provide a service to transfer over your information from your old phone. 100% recommend this kiosk. Very knowledgeable and friendly staff. My experience with Nick was smooth and he explained everything to me thoroughly. Thank you for the help! :) :) :)
Leah Walker
08.10.2023
Virgin Plus
NIck Was absolutely amazing what a breath of fresh air he was not pushy and found me exactly what I needed. If he was not so happy with his job I would have stole him I would love an employee like that in my store.Thank you Nick
KelvinZodCA Lam
01.10.2023
Virgin Plus
Nick was an amazing stuff for helping me and my wife opening an account from them and he is so nice and kind while showing more than enough knowledge of presenting the plans and promotional package. Definitely recommending others look for him to open phone plans.Meanwhile, his colleague Stephen is also a great and patient stuff helping us to sort out our issues.
Richard Evans
30.08.2023
Virgin Plus
I waqs in dire need of a quick replacement for my Virgin Mobile SIM ( a long story here ). I walked up the kiosk at Stone Road mall and Naveed did a great job working with the Virgin Mobile team to get account moved over to the new card. The process was much more involved than just inserting a new SIM. Cost $0.00! Top shelf customer service.
Alicia Yon
24.07.2023
Virgin Plus
Nick was extremely friendly, helpful and professional. Top notch customer service! A raise should be in order. Thank you for your help!
Paul Kealey
24.07.2023
Virgin Plus
Awesome experience today with Nick at the Stone Road store.I had a complex situation where I was moving my number back to Virgin from a number parking service. He was patient and creative in finding a solution, navigating multiple resource networks to make sure he was finding the best way to help me. Whole customer experience was easy and stress free.
Paul B
20.07.2023
Virgin Plus
We had a great experience porting our numbers from our previous provider to Virgin at Stone Road mall today.We had a terrible experience when we ported our numbers to our last provider so we were very anxious about moving our numbers again. Nick was very supportive and patient, moving our numbers one at a time, for a successful outcome. Highly recommend this Virgin outlet.
Dianne D.
14.07.2023
Virgin Plus
Nick was very helpful and professional in helping me transfer data and setup a new phone.
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435 Stone Rd W Main Level Level 1, Guelph, ON N1G 2X6
Virgin Plus