Mezza Lebanese Kitchen

Mezza restaurants are one of my favourite restaurants - mostly because I am celiac and there are good food options.On April 23 we ordered take out in the restaurant as I always make sure re the celiac requirements. It appeared that the staff were not familiar with the requirements for celiac despite our directions.I had a celiac reaction from the food and was sick for two days.I’m posting this in the hope that staff will receive training about celiac requirements and the need to avoid cross contamination.

Absolutely disgusting food! I emailed corporate after not being able to reach the Sackville location by phone for 45 minutes but because I ordered through Skip they can use it as a coaching opportunity". Like

I worked there for 2 months and left because didn’t liked the people there and manager is doing favour to their community however they did the work . She is not providing good reference however you do and ruins, waste your time and effort . They will use you only when somebody is sick. They may block my account in their site because of negative review but this is true , happened to me but they paid on time

Love the food at Mezza! The employee who served us was very patient and accommodating. Only one down-side I had about this visit to Mezza was the music. I like the music but it was a tad bit too loud.

Went for lunch around 11:30 and many of the ingredients looked old. Lettuce for the salad was wilted. Fries were soggy, possibly from being packed into the container with the chicken and pita. You don't receive much chicken either considering the price for a plate, as well the amount you receive is weighed on a scale.

[2022]I understand that costs have risen, and the business needs to do what it needs to do, but after trying Mezza twice now in 2022, I still can't suggest coming here unless you want a spend a fortune for very little. Their large is a small for a wrap. I cannot imagine what they consider a regular, and I can't in good faith recommend anyone spending $12 plus tax on a 2-3 bite wrap. (That's just for a wrap, nothing more).Go to burrito Jax or just go to Superstore and buy the ingredients used in this wrap for an 1/8th the cost.Mezza feels less local and much more like an over priced chain these days.[2020]I would suggest trying Aladdin Shisha Lounge. Still local, cares about their customer and great value for your purchase.[2019]Update: Got home to see my Chicken Shawarma plate had no chicken. See picture below.Decided to give Mezza another chance since its been a year, and I used to frequent the establishment 3 times a week before it went downhill. Sad to say my rating is dropping from a 2 to a 1 now.There is little to no consistency between dishes in the same category. Each staff member seems to have a different idea of what goes in their standard dishes, and items that used to be standard (pickles and turnip) are now an additional cost.Do not recommend. Will not visit again. There are better small businesses in Sackville that you should spend your money on and support.[2018]If you're looking for a quick bite and other places are closed, this should do the trick.Mezza used to have great good and service but in the last few months it feels like it's been sliding. My last few visits have not given me hope that I'll be returning.When I asked for what I regularly get (half & half plate) I was told they've never done them (I guess never minus the last 2 years I and my friends have been getting them). When I explained I've been getting them up till last week the line changed to we don't do them anymore

Online ordering is a waste of time at this location. 6 different occasions I’ve ordered online here (and they charge you an extra service fee). Food is NEVER ready when you go to pick it up even when the store is dead. Still have to stand around and wait for them to make it. Then owner needs to sort out his employees.

Service was great is the only reason I gave 2 stars. Ordered the chicken Putin. fries were burnt and tasted horrible. I would have returned it but I get nervous when you can't see the people prepare your food after a complaint. So just didn't bother. Meal was disappointing for my wife and myself.

Ordered online was told the order would take 20 minutes. Showed up about 5 mins before pickup time. Was only one other person in the place. Asked about my order and was told another 10 minutes. Waited 35 mins as the dinner rush came and went ordering the same items I ordered. Sat in a empty restaurant for 10 mins after that waiting for my food to be prepared. One customer lost there Mezza Sackville.

You definitely need more front counter servers. A 20 wait time with only 3 people in front of me. Measuring out portions and when she had two too many pickled turnip, rather then give them to me, she put them back and same with the measured chicken. Politeness and courtesy I highly recommend to Lower Sackville. Three times, and same outcomes.! Good bye Mezza .I'll eat healthily elsewhere.