FedEx Ship Centre

Yesterday the fedex driver dumped a 30 pound box in the lobby of my apartment building. They bypassed the buzzer to call me to bring the box to my apartment because they were lazy and couldn't be bothered.I have a life threatening medical condition; I cannot lift or carry anything heavy. I was put in a very dangerous situation as a result.I will not use fedex services again.

I have not had a great time with FedEx. We order a dishwasher. Never received it. When we contacted them they told use they delivered it to someone. Who was not us. They didn't call use or tell us when it was delivered. I believe there should be a signature for someone that important and expensive. The next package I got they didn't tell me it arrived until 8 hours later. Now I have to go to there main office to pick it up. It's an hour from my apartment by bus. I do not trust them at all.

They don’t follow the customer’s instructions I put in my delivery note leave it in my doorstep but they didn’t do it they will let me pick it up and there location is to far from my place they didn’t even update me with the status.

Does FedEx not understand that people order home delivery so they have it DELIVERED TO THEIR HOME??? NEVER has one FEDEX delivery person even hauled a package out of their truck to deliver it nor ever buzzed me to tell me they’re here with my package. NOT ONCE! not everyone can go pick packages up ya know!? You expect someone in a wheelchair whom is alone and obviously doesn’t drive, to go to YOU? The DELIVERY company? Get real!I have MULTIPLE videos of these actions (or lack there of I should say). What’s the purpose in having delivery trucks then if you’re not going to bother actually doing the job??

The driver was able to get into my building to leave a parcel in the lobby, but couldn't take the elevator to the second floor and leave my parcel at my door. Further more he left a large parcel in an open lobby for anyone to steal rather than take it to the addressee's door. To add insult to injury I have to trek out to the back of beyond in order to pick up my parcel. Two hours on the bus round trip to pick up a parcel that could have been left at my door. Honestly Fed X Kingston likes to make things as inconvenient as possible.You know Intelcom seems to be able to do their jobs I don't know why Fed X can't. They sure as heck get paid a lot more than those hard working couriers for Amazon do. I wish all companies would stop using Fed X and start using couriers that understand good customer service such as Intelcom.

Why cant a delivery driver deliver a parcel to the address on the parcel. This is not the first time i have had to drive around and pick up my product cause they cannot follow directions.. worse yet is its a business with big huge letter on the front of the building and on the door. time to change all business related deliveries back to UPS. If you call have patients, the auto attendant knew more about my delivery then the lady answering the phone and had no ideal how to reply.. so sad. why pay for service you never get. Against all advice I opened an account followed all the steps booked my first pick up received all forms and no one showed up. I called with confirmation numbers and still couldn't find the info had to reschedule it. Website is nothing but a sham. Did not receive the 50 percent savings. Most likely going to change back to Purolator.

Very friendly staff. Got my package at the office. Office was very clean and organized.

FedEx # 6117. Ed, Charles and Tammy and the whole FedEx team were great and working with me to make sure my move across country went well and all my packages arrived safely.FedEx was very patient with me not being able to receive until a couple of days later despite 23 large and heavy boxes.Thanks to all for making my move a success!

Always good service with a smile. It is always a pleasure to go back.

Didn't leave package but require me to pick up!!! I don't have a car and am partially disabled!!!!!! Can't talk to anybody on the phone!!!!!!! I am angry and would give a -10 rating if that were an option!!!!!!!!!! Worst customer service EVER!!!!!!!!