Old Orchard Medical Clinic

I've tried calling at least 5-10 different days, multiple times, they never answer the phone anymore. They misdiagnosed someone I know who ended up having cancer. They also downplayed my symptoms and when I called the 811 line the nurse told me to seek urgent medical care as I was long overdue. Occasionally the doctors are friendly.

Since I have found a family doctor now (at a different office), I will give you all some tips! I've been coming here for years. The best doctor at this location is Dr. Bryant. He's kind and straight to the point. Very knowledgable and thorough. Dr. Ticea is okay if Dr. Bryant not available, but she can be rude at times if you're sensitive. Not sure about the rest. They have phone appointments which is so convenient, but sometimes it can take a week or so at times for the next available opening (with Dr. Bryant atvleast). You can only talk about 1 problem during an appointment, so book accordingly; they'll subtly let you know they're too busy if you try to talk about something else that could be a separate appointment. Now about the receptionists everyone is complaining about in these reviews: All of them except 1 are so kind and caring. They are so busy all the time but make an effort to let you know you are valued. They are so kind over the phone as well, one time, one of them urged me to book an appointment in the same call because of how busy this clinic is when I said I would do it later, I appreciated that. The one rude one I've talked to the on phone like twice is rude, but it is what it is. I've received good service here over the past couple of years I have needed to see a doctor, thank you Old Orchard Medical Clinic!

This is the best clinic. Dr G Frame has been my GP for over 25 yrs. As some people have said yes the waits can be long but I find it's worth it. Dr Frame has always shown great care in keeping up with patients. When my daughter was a teenager he was at Burnaby general and seen my daughters name on the board and rushed to find out what was wrong and immediately sent her to Children's. But ripped a strip off the hospital staff first.I could go on and on about all the great things Dr Frame has done for me. I have had to see other doctors here when I can't see doctor Frame. I find Dr Einchorst just as helpful. Dr Ticea is also very helpful.

Doctor Frame and his Team at old orchard go above and beyond every visit. So grateful especially for Mindy, she is caring and compassion, kind and excellent with me and my children. Thank you all for making our experiences in your office memorable.

Excellent service and lovely staff. I entered this clinic by chance more than twenty years ago and I didn't even know how lucky I was. Old Orchard Medical Clinic is efficient and well run and cannot be compared with others. I always have the best experience and the way that the clinic has been managed during the pandemic has been brilliant. All doctors are highly knowledgeable, friendly and trustworthy. The entire staff is wonderful. I would recommend Dr. Frame, Dr. Eichhorst, and their other colleagues to anyone seeking a kind, compassionate, and brilliant doctor!

A little too popular than it should be. The front staff is poor quality. They gave the doctor my dad's profile. Doctor called me. I told the doctor I was his son. Doctor had NO IDEA what I was trying to say. LOL Just imagine what I went through....

The lady named :Mindy" at the office was very rude to me!I have been waiting for information for over two months .I had checked a couple of times for an update and was told as soon as they will receive it they will let me know! Several times!!!Today I called and found out that on May18th (which I still don't believe) they had new information and when I asked the MOA when they received this information she told me last week !!and then I said could you please email it to me! she was shocked !After putting me on hold for about 3 minutes she said hello and started shouting at me aggressively blaming ME for seeing a different doctor which had nothing to do with them giving me an update!! about the information request !!She then said she doesn't have time to go back and fourth with me and she was shouting at me and telling me that I was yelling at her which is a lie !!She then said you need to follow up with the other doctor and I said Mindy instead of apologizing on behalf of the office for not following up you are trying to blame me!Also I told her I need to see the doctor that I have been seeing and she tried to refuse me that right. she continued to be rude booked my appointment rudely and hung up on me.After I do my follow up I hope not to deal with this clinic as they have a staff member who is very rude and made me feel horrible.If I could give less then 1 star I would!"

Dr. Eichhorst is an excellent doctor! He always digs just a little bit deeper to find out the end all results and resolutions through medical tests and referrals to specialists. He has saved me from prolonged illness, a very good doctor. Great staff too!