Ashley HomeStore

Jenn was great to work with, very easy transaction and wonderful products. Shipping was faster then ever and delivered by two awesome gentlemen with lots of care for the products and our property. Thanks!

Our sales Manger Jenn was an amazing to deal with. And helped us very well and efficiently. She was not pushy for sales and was very Informative and let us take our time and decided. We appreciate the feed back that she gave. On each appliance and the reviews on the appliances vs the water pressures ect. We definitely will look Into different appliances from Ashley's

Bought 2 adjustable bed frames and 2 top of the line mattresses from Ashley. Sales associate was great at selling the product, but there were missing items when the order was delivered. As we lived 1.5 hours from the store (one way), we requested the items be sent priority post. Sales person confirmed multiple times via voice and text messages that items were sent, however they were not ever sent and multiple escalations were required before we spoke to management who confirmed items were not sent. At this point, items were dispatched quickly.Getting the sale can be easy, providing good customer service after the sale is what matters the most to me. Two stars is appropriate and even though Ashley did provide a gift certificate to help smooth things over, I would not deal with this store again.

Perfect exchange on my sectional warranty, it took a while to get approved and exchanged but it worked out beautifully so I’m happy.The sales people we dealt with made us feel comfortable and appreciated .The delivery was a bit earlier then told multiple times but they understood when they had to wait for me to be ready for them:)Both delivery personal were well mannered, knowledgeable with the products, and careful with my new pieces and my home.All around it was a great experience with both Medicine Hat and Red Deers Ashley home store. I will continue to be a customer.Thank you ! :) :)

I had great service and the delivery personnel was absolutely fantastic! Would highly recommend them. They made sure everything was set up correctly and took away the old furniture. Left zero garbage or mess!

Delivery and setup was absolutely fantastic. They were extremely professional; polite, quick, knowledgeable, and paid very close attention to detail. I thought that the white glove delivery was a bit pricey at the time but after the service; it’s worth every single dollar.

Great service, lovely knowledgeable staff, great delivery service, awesome communication through texts and a map to follow your purchase as it's being delivered. Great value. Would definitely highly recommend!!!

The staff at the store are great to work with but, guest care is the worst if you need to deal with them! This is the second time I’ve had to deal with them over a brand new item. This last time I bought a dining set, I received the table Wednesday afternoon and finally, after taking apart and removing my old table, I got to this one to set up. Clearly it came broken so I immediately tried calling guest care. This was at about 6:30 pm only to get an automated message saying they were closed and their business hours are till 7pm. Then after going into the store and having Rene contact service and send off my pictures all I could do was wait for their phone call. Once they finally called me they told me I have to re send the pictures and talk to the virtual assistant on their website. I got told I’ll get a call within 48 business hours! I now don’t have a dining table possibly all weekend. All I’m asking for is for it to be fixed and the fact that I have already waited a couple of days and possibly even longer now is ridiculous considering they are the ones who damaged it.Keep in mind product resolution should you need it! This company is horrible for it.

Furniture falls apart after two years and warranty is worthless

Good communication about my delivery date and time. I like the map to follow along on their route. It’s nice to have a three hour window for your delivery and a few days to choose from. Delivery guys were very nice and set up the chair for us as it was a Christmas gift.There was some confusion at the beginning when I first dealt with the store. They contacted me and kept in touch afterwards so it all worked out in the end. Very friendly staff and I like the communication by email and phone. It’s an ice personal touch!