Waterdrop Medical Centre

I’ve been lucky to have Dr.Shi as my family doctor for many years. Her work is outstanding. Very professional, kind, supportive and she really cares about well being of her patients. Highly recommended!

I wish I could give 0 star to them. People work here are rude and mean, they treat customers as animal with no respect and no work ethic at all.Crazy!!! garbage!!!

I wonder why some patients make those inexplicable comments. I guess it is because of his own illness that makes him feel bad.Water Drop is a very good clinic. Dr. Shi is a doctor with superb medical skills and noble medical ethics. Our family, relatives and friends are currently living in Niagara Falls and Waterloo, but we still choose Dr. Shi as our family doctor. Although we have to drive more than 200 kilometers to reach the clinic, we are happy because Dr. Shi and her assistants are very professional and their service is impeccable.Our principle for choosing a family doctor is: the clinic can quickly and accurately diagnose the condition for us, and can quickly and decisively provide you with the next step of treatment. They have done very well, and we are very satisfied.

I am a walk in patient and I have never seen a doctor as awful as her! she was siting there complaining everything, rejected to do the testing, all she did is force me to go urgent hospital and do not waist her time. Patient go to walk in clinic is all because of emergency, but all she said is , if you are not bleeding to death, you should with your family doctor or go to the hospital. So I think there is no point for her open an walk in clinic then.

How did this clinic even get 2.6 star rating???? This is the worst clinic I have ever been to!! The recepptionist lady is rude and always talks in a rushing tone. In my two recent visits, I didn’t even get to see Dr. Shi. I met with her assistant! WTH??? Even worse, this assistant didn’t even do what she said she would do for me (1) sending prescription yo a pharmacy and (2) referring me to north York general. Geez!!!! How irresponsible!!!!! Why didn’t the doctor seeing her patients herself???? Is her assistant licensed to give medical advice?????

I've got to give a 5 star to this clinic for the medical services provided last week. All this happened last Friday. First, the doctor's assistant was so professional and so responsible when I had a virtual appt with her. And then I called clinic and left a message about the prescription Friday night. On Saturday afternoon I noticed that there were 4 missed calls on my phone. I called back and Nancy asked if I got the medicine and if I had any issues with it. Considering how crazy busy they are everyday, I was just so moved by their responsible and professional attitudes. Thank you Dr. Shi and your medical team! Catherine

I'm not somebody who feels the need to drop positive reviews, but after seeing the insane amount of negativity on here I just have to say, Dr.Shi is a very capable and highly skilled individual. I've no doubt in her knowledge and abilities, and having a trust worthy doctor is WORTH the wait.Personally, I haven't had issues with long wait times, although I can understand that it can be a thing for walk in clinics. But all that says is this place is popular, people choose to go. I believe quality of service is subjective to each individual, I think the doctor and the receptionist are very friendly. But we all know there are lots of unreasonable customers out there who think they are the center of the universe.

Dr.Shi is a great Dr. She has done great treatments for my Dad, the staff Nancy is so helpful too.

the chinese receptionist working on Jan 21 2022 was extremely rude. She started talking to her coworker mid sentence as I was asking her a question. Then she cut me off before I even finished and hung up the line. This is not the first time I've experience poor service from her. The doctor is very nice but the receptionist seriously needs to brush up their attitude

Worst experience, totally unprofessional and rude front desk. Completely unable to do different jobs at the same time, she should be fired! Also they will make you pay 100 before you see the doctor, if you have a health card they will tell you they only accept walk in patients without a health card. Don't understand how you can be so irresponsible as a health worker.