Freedom Mobile

Jill helped us today - thank you for getting us the best deal for our needs

Upgraded my phone with Monty’s help- he went above and beyond helping me sort out my phone issues.The whole team is kind and welcoming (Monty, Adam, Jill- thank you!)

I was looking for a new provider as I had a bad experience with the company I was with. I met with Kali at your Kingston, Ontario store to get incite on your plans. Kali was a pleasure to deal with as she was easy to understand and very informative as to my options. I was so impressed that I switched to Freedom on the spot. She took care of the transition explaining all that I needed to know regarding the setup. Kali was a pleasure to deal with and is a real asset to Freedom Mobile.

Adam is the most knowledgeable person on phones I’ve met he was able to set me up with a new plan and a second phone for my job for CHEAP. If you ever go here ask for Adam he is super funny and has some really good ideas for getting you the right plan!!! Thanks again for all the help buddy!!!! Give this man a raise!!

Lauren greeted us as soon as we walked into the store and helped us to change 3 phones over to Freedom! She explained everything and made the experience quick and painless!! She took the time to make sure we understood our plans and how everything worked!!

I’ve recently contracted a plan with a phone and Lauren helped me with the process. I ended up wanting to change the model and she helped me trough the whole process, was super patient and helpful. Amazing customer service! I’m happy!

HiI cannot recall the last time I went online to write a complaint but this is worth saying to others as my 2 daughters were affected by this during the Xmas season boxing day specials.I called Freedom Mobile Dec 26th 2022 and I asked the representative what type of boxing day specials are available, we have been customers for more than 12 years. We now have 5 mobile plans on the Freedom network i.e. 2 teenage daughters, my spouse, myself and also my mother inlawMy teenage daughters are Iphone users and excited about updating their 4 and 5 year old iphones, my spouse and I prefer android phones and i needed to update my Samsung Galaxy A8 which is 5 years old.The representative on Monday Dec 26th 2022 advised that for myself I was eligible to obtain a Google pixel 7 for $0.0 extra /monthly for 24 months and if I wanted to keep the phone after 24 months I would need to pay $360.00. I asked what boxing day specials are available for my 2 daughters plans and he said they can get the iphone 14 for $10 extra/month and after 24 months they would need to pay approx $360.00 to keep their Iphone.I asked the rep how long these specials are for (we were visiting family in Montreal)he said no rush , the specials will stay like into the month of January 2023 (this did not happen). I told him my family and I will visit the Freedom Mobile location in Kingston on our way back to Toronto on Dec 27th to obtain the 3 phones mentioned above. He said, great to hear that.When we arrived at the Kingston store the woman at Freedom Mobile (Kali H) advised my family that only my phone plan was eligible for the phone specials, but not my daughters plans. You can imagine our teengers huge disappointed as they were ready to hand me the $10/month fee plus the approx $360 after 24 months for the iphone 14 models.We ended up purchasing 1 iPhone 14 and I handed it to my youngest daughter. My oldest however remains with her 5 year old iphone, and I remain with my 5 year old A8 samsung, both phones are on their last legs. Kali H suggested I call Freedom customer service to see what they can do.Also my spouse wanted to purchase her 80 year old mother a Freedom mobile $19/month plan boxing day special, so we did that and Kali H said if we placed my mother inlaw on our Family billing we could save an extra $5 dollars a month so we asked if that would reduce the plan to $14/month and she said yes. However when she went to finalize the invoicing she did not know why the system would not accept the $5 dollar discount but that we could bring that up by calling Freedom customer care. We were in a hurry to get back to Toronto so we accepted the $19/month plan and left Kingston for Toronto.We called Freedom Mobile and escalated the above issues approx 3-4 times, the managers called us back and offered a credit of $10 a month for 4 months and the last manager offered a credit of $10 x 6 months if we purchased an Iphone at their current pricing. The offers were ridiculous. I have not heard back in approximately 3 weeks. They claim that someone will contact me back, we continue to wait for someone to call us back. The case # is C79426487.We spend over $200 monthly on our plans with Freedom Mobile. We have supported Freedom Mobile since the beginning in 2010, even when I had to place my phone on the window sill to obtain 1 bar of reception. I am considering looking for another provider for the other 4 people on our Freedom mobile plan and myself once the 24 months is up on the iphone 14 we purchased. I hope Freedom Mobile will resolve this honorably and apologize for not getting back to us for the past 3 weeks after many phone calls we made. Everyone in our family is disappointed with Freedom Mobile at this time.

Today my wife and I decided to switch phone companies to freedom. Lauren was amazing and very informative. She was very helpful, polite and made our transition over effortless. She would definitely be an asset to any company she works for. Thank you so much Lauren!

My experience was amazing! Lauren helped me get a brand new iPhone 14 and switch over from another provider onto a new plan. She was patient and accommodating as well as super friendly the entire time. She helped me trade in my old phone and pick the best accessories that fit so I didn't pay a dime. I 100% recommend, switching to Freedom was the best decision!

I went in last night with a frozen phone. The manager and another service person ( Kyle and Monty?) were extremely helpful and very pleasant. Since I was up for a new phone, I chose to go that route. I would highly recommend this store. Thank you, gentlemen, for making the whole process stress free