Thai Express Restaurant Burlington
46 Reviews
$$$
- Thursday11 am–7 pm
- Friday11 am–7 pm
- Saturday11 am–6 pm
- Sunday11 am–6 pm
- Monday11 am–7 pm
- Tuesday11 am–7 pm
- Wednesday11 am–7 pm
About the Business
Find Us | Authentic Thai Restaurant | Thai Express | Choose from 350 locations to find a Thai Express restaurant near you and enjoy a world of authentic flavours with dishes made from fresh ingredients.
Contacts
Call Us
+19056375777
777 Guelph Line, Burlington, ON L7R 3N2
Hours
- Thursday11 am–7 pm
- Friday11 am–7 pm
- Saturday11 am–6 pm
- Sunday11 am–6 pm
- Monday11 am–7 pm
- Tuesday11 am–7 pm
- Wednesday11 am–7 pm
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- LGBTQ+ friendly
- Wi-Fi
- Takeout
- Dine-in
- Wheelchair accessible seating
- Vegetarian options
- Lunch
- Dinner
- Dessert
- Good for kids
- Casual
- Family-friendly
- Fast service
- Quick bite
Recommended Reviews
Kristy G
18.10.2023
Thai Express Restaurant Burlington
Poor experience, I asked for chicken pad Thai with no bean sprouts no tofu and usually in the past they would substitute with more noodles. They said it’s new policy now due to the rise in costs..however I’m saving them money by not giving me the two additional ingredients..they wanted me to pay more for more noodles..this was already $12.75. Won’t be eating here again, such a tiny portion for a lot of money. Photo is exactly as given.
Judith Lam
27.09.2023
Thai Express Restaurant Burlington
RUDE! Why advertise items you don't offer? Wasn't listening to what I was asking, telling me I had to order first while I was telling her what I was looking for, item came up on register monitor, told her I wanted that item, she responded by saying she couldn't see... How do you expect to get business when you are that rude? The flyer I received listed the item and the location so horrible advertising from head office also... or maybe good advertising to get people in, but once people find out they went there for nothing, they won't be ordering anything else. Good thing I was in a food court, ran right to Koya, so much better food and service.
Frank DeCarlo
26.09.2023
Thai Express Restaurant Burlington
Don't ever order here it's the absolute worst Pad Thai.Noodles are dried and chicken is as if it's been sitting under heat lamps for hours so dry and chewy. Not Pad Thai at all!!! Heard great things about this place only to be extremely discouraged. Try it yourself and see. No wonder their reviews are so bad!
Princess Peddie
01.09.2023
Thai Express Restaurant Burlington
I love Thai Express. Their food is superb. The low rating is for their customer service. I went in today and ordered a red curry chicken, with a clear soup bowl instead of the green box. I've been ordering this way for a couple years now from this location and the one on Appleby. She placed a 25 cent charge for the clear soup bowl, I asked her about it and she proceeded to tell me it's for the bowl, i told her I will not be paying for a bowl and instead of removing the charge for the customer she walks away with attitude. Not very customer friendly and that thieving trick they tried to play without me noticing the charge was not professional or appreciated. I walked away unsatisfied. I hope that with this review I can shed some light and hopefully the next person won't get ripped off by what she's doing. Merry Christmas.
Carla Cordeiro
29.08.2023
Thai Express Restaurant Burlington
Adding to the other negative reviews which I don't like to leave. However, as an employee with a short lunch break I called to preorder my food so that it would be ready by the time I got there. Upon calling, the staff answered the phone with hello?" so I assumed I had the wrong number
Alison & Aria Pipe
22.08.2023
Thai Express Restaurant Burlington
I ordered a mild Pad Thai and they gave me spicy and then argued with my daughter insisting that I ordered spicy when we both can't handle any kinds of spice, so then I took it back to handle it and before they agreed to give me a new one the lady started eating out of my previous order right in front of me...
Reena Bhardwaj
17.08.2023
Thai Express Restaurant Burlington
Used to really enjoy this branch of Thai Express as their food was always on point. Went yesterday post pandemic and their quality has taken a severe hit. I ordered the basil chicken and the aubergine was most definitely not meant to be consumed (see pic), it looked spoiled. Chicken is forever simmering in boiling water....The Tom yum soup was scalding water (the plastic lid melted!) and lacked flavour.This is a place we used to LOVE coming to, sad to see it's decline. Won't be coming back again.
sam jb
13.08.2023
Thai Express Restaurant Burlington
As a credit card paying customer who ordered a meal the rude female (no lady) cashier was nasty. I asked for a glass of water but could not give me water for free charging me 65c -which I paid. This is not indicated on the menu anywhere. She would not let me pay by card (knowing I had no cash) unless I wanted to pay $2.50! Ashamed, someone else paid for me. I asked for a receipt but was denied!I asked for the full amount (meal) to be refunded to my card. She refused. I did not take the food. I went elsewhere in the food court where I was given free water and ended up ordering anyway. I told the mall security who were told they provide water to customers as a favour only -at a charge! Some favour.Take a look at the pics to see how filthy they are.[edit: I already used your omplaint form and emailed HQ, NO response]
Tyler Minshall
23.07.2023
Thai Express Restaurant Burlington
The servers had a tough time understanding my order. When we got it the meals were not as flavourful as the other Thai express locations. The rice seems like it was over cooked. The pad Thai seemed like they didn't strain out enough water after boiling the noodles and made the meal watered down.
Geo Nom
20.07.2023
Thai Express Restaurant Burlington
A horrible choice, do yourself a favor and avoid this shack. There are plenty of better choices in the food court. I could probably live with the mediocre food and the language barrier, but the rudeness!! My son wanted some water so I sent him to ask for a cup, he came back with tears in his eyes saying the mean lady said no! This is from the same server where we had just ordered his meal! I then got up to ask for it myself, and I was again told No!" without shame! It was only when I reminded them that by law they must provide water to anyone ordering food
Add Review
Map
777 Guelph Line, Burlington, ON L7R 3N2
Thai Express Restaurant Burlington