Mercedes-Benz Thornhill

I came to the dealership today with my friend who had an appointment for service B at this particular branch. We were greeted by express Service Advisor Deepak Lal who was so very helpful, very efficient, professional and friendly. He is truly the best and I will recommend all my friends to go directly to him and also for this particular branch as well. Thank you so much again for representing Mercedes-Benz (Thornhill) with the highest professionalism.Thank you again !Mayling

Saturday,17th of June was a great day for us. We bought a Mercedes Benz GLE 350 . The reason for this unique experience was Reza's presentation and attitude. He patiently explained to us. We were convinced to choose our car. He even came to the office on a holiday to deliver the car. I highly recommend to get advise from him.

I have been a loyal customer of Mercedes Benz Thornhill for several years, always taking my cars to the service department for maintenance and repairs. I am consistently impressed with the level of service I receive, no matter which Mercedes I take in for service. My most recent visit was no exception; the service associate, John, was extremely helpful in communicating what was necessary for my car and providing top-notch service.One of the things that I particularly appreciate about this dealership is the convenient shuttle service they offer. If the shuttle is not running, they will even arrange a taxi or Uber for me. Additionally, they always provide a complimentary car wash after each service, which is a nice touch. The waiting area is clean and comfortable, with complimentary coffee available. The washrooms are also clean and located upstairs.Furthermore, the sales floor is very bright and inviting, with a great selection of cars to view and purchase. I've always been impressed by the selection they have and if I were to purchase a new car I would definitely buy from this dealership. I highly recommend Mercedes Benz Thornhill for anyone in the market for a new or pre-owned Mercedes, or for anyone in need of service for their current Mercedes. I will continue to use this dealership for all of my car-related needs in the future.

My recent experience at Thornhill Mercedes Benz dealership, , was exceptional.The entire professional staff were attentive and ready to assist. If you're looking for a top-quality vehicle and outstanding service, I highly recommend visiting the Mercedes Benz dealership and asking for Mohammad Zuie. Mohammad's expertise, patience, and commitment to customer satisfaction made the car buying process a truly enjoyable one.I must also mention the exceptional after-sales service provided by Mohammad. He has been readily available to assist with any queries or concerns that I've had since purchasing my vehicle. His dedication to customer service extends beyond the initial sale, and it's clear that he genuinely cares about building long-term relationships with his clients.Mohammad's dedication to ensuring customer satisfaction

Very fancy place i loved itnew carsnew inventoryhow ever i suggest keep all cars open people would like to see

Thanks to Catherine Chen for her professional service, this shop is very friendly to customers, their introduction is very detailed, and they are very enthusiastic to help us find the car we like. We went to many Mercedes-Benz stores, but there was no model we wanted to choose, and finally thronhill store conquered us and found the car we like. Thanks again to Catherine Chen for your professional guidance and help.

Just drove by to this place and met Catherine Chan. She by far is the best salesperson as she does care for her customer and their needs. She probably is the best that’s why this is the second car I have purchased from her. The over all feel of the entire dealership was amazing. Everyone were friendly they even had a DJ in the evening playing some good music. I would definitely recommend this place and do see Catherine as she wouldn’t just sell you a car, she will sell you a car that suits your need.

Called them many times about my wife’s car serviced there recently, no one ever picks up calls, asked to leave a message and said they’ll reply within next day. No one calls back. I wonder if it’s the new owners way of doing things. 2 stars because I’ll miss a few good staffs there. Two fundamental things you just can’t ignore in business, 1) not pick up calls, 2) not returning calls. Getting sales is important but supporting your customers is more important.

Thanks to Catherine Chen for her service. She was really thoughtful and introduced some Mercedes-Benz models to us in detail, which helped us find our dream car. Thank you Catherine Chen. The car has been driven home, and some of the high-tech features in the car, the children also love. The whole family was very happy and welcomed our car into our family.