Holt Renfrew Men | Men's Designer Clothing, Accessories & Lifestyle Retailer

If Holt Renfrew is the place where customer service reigns SUPREME, then it must be Rosa who should be wearing the tiara. Excellent Service.

Service was amazing when I was making a purchase everyone was delighted to help but as soon as I needed to make a return I can’t get a hold of anyone. When I leave a voicemail I don’t get a call back. I came in store to pre order shoes in November. The really odd part was instead of making a direct payment they asked me to essentially buy a gift card for the amount of the shoes and they would actually keep the gift cards with them then apply it to the shoes when they come in and then give me the shoes. As we know the lockdown hit, I also decided I did not want the shoes anymore because I was wrongfully told they were a collaboration shoe design which I learned was incorrect. I have been getting the runaround ever since. When I luckily get a hold of someone ( maybe 1 time in every 10-15 call attempts) they tell me my rep will call me back and I never get a call back. It’s been over 3 months at this point.. holt has about $3,500 of my money and yet I also have no shoes. Especially with times like this during covid this is completely unacceptable for a large company such as Holt to be treating their customers like this. I’m not asking for anything extra for the headache I’ve been going through or the fact I’ve had to make ends meet without $3,500 of my own money. I just want my money back. As simple as that. I was told this could be done over the phone but then no one follows up. I’ve been trying for months.

They were not helpful and accused a couple of young people who appeared to be black for theft meanwhile I witnessed non-bipoc people leaving the store and setting off the alarm more than once. The store ended up being in the wrong for accusing them. I would advise people to not go there just because of that.

Unreal service from Dom. He was truly amazing at helping me find my ideal gift. I was as indecisive as i can possibly get as he was very patient, understanding and helpful. The only way I’d be returning to buy something again is if Dom will be there to help me. Truly an angel as i am so happy with my experience and gift i purchased. If it wasn’t for him I’d still be on the hunt for a gift.

Had the best time seeing the Beyonce Renaissance Flagship pop up.

I recently shopped at Holt Renfrew Men and was thoroughly impressed with the selection of high-quality clothing and accessories. The store is well-organized and easy to navigate, and the staff are all friendly and helpful. I was able to find everything that I was looking for, and the prices were very reasonable considering the quality of the items.One of the things that sets Holt Renfrew Men apart from other department stores is the excellent customer service. The staff are all knowledgeable about the products and are more than happy to help customers find what they are looking for or make recommendations. I also appreciated the wide variety of sizes and styles available, as it made it easy to find something that fit my personal style. Roberto is the best sales associate I have had in any department store!Overall, I had a great shopping experience at Holt Renfrew Men and would highly recommend it to anyone looking for high-quality clothing and accessories.

Cant say enough great things about the service at Holt Renfrew Mens! The person you need to ask for is Michael. He helped me find an amazing wedding suit that fit me properly. I am not a big suit guy so Michael gave me helpful advice to find the right suit, shoes and tie. Highly recommended!

Nice shop but wasted 2 hours due to misinformation. Was advised of a 25% discount (advertised in store and mentioned by the sales agent), but at checkout refused to honor the mentioned discount. No acknowledgement by Jessica P on the fact that we drove from the other side of town based on the information given. Customer service not at the level you should expect from Holt Renfrew.

Didn’t grab the associates name, but a guy with longer hair worked hard to give me a hand with sizing. Staff were respectful and always open to help. Great experience!