Boulangerie Patisserie Montebello

Would have put zero but that wasn’t an option! Went to the bakery to buy a cheesecake for my grandmothers 85th birthday. The girl working confirmed that it was fresh from today even after asking twice. The cake was not fresh at all!!! Strawberries were old and cheese was so dry that it crumbled when we tried cutting it (as shown on picture). Never going here again!!! Only reason we went here is because of tour de l’Ile but waiting in traffic and detouring the city of Montreal would have been worth it for a fresh cake!**follow up**I called and spoke to someone regarding this incident! They started making excuses how the cake was over baked which caused the crumble and the strawberries were cooked with the hot jam that’s why they tasted rubbery. Not even an apology! I also sent an email and up to date no response!Definitely never going here again !!!!!!!!!

Used this bakery for my sisters wedding which is due for tomorrow. I was previously warned against using their services for Desserts however, I decided to go ahead anyway.I should have listened to both personal and google reviews. Initial service was good, I felt listened to and I thought what I had asked for was well understood. However for a hefty price, once I received my order, the pastries I ordered were not what I was given. The store insisted I was given what I had asked for, their attitude was defensive and not customer oriented.I strongly recommend to not use this Shop for large orders due to poor communication and recurring mixups. Don’t waste your time money or energy.

I ordered a strawberry shortcake with choc cakeWhat a disappointmentMy 15 yr old niece makes a better cakeWas an embarrassment at the partyWill never use again.Attitude galoreTried requesting a quote on siteNo answerI was hoping this would be my new go to pastry shop but not nowGood luck to you

Using this bakery for my wedding was a very unpleasant experience.Very poor communication and when they do they send numerous blank emails. I hired them 2 years ago and had to cancel due to covid, so a  deposit was made and I made previous purchases using the deposit/store credit. No final price was given to me until 2 days before my wedding. They threatened to not deliver my cake unless I pay, so I went ahead and paid in full. The cake arrived an HOUR late to my wedding, we were left waiting on the cake. I paid a hefty travel fee as well. When I called them, I was met with NO apology,  only a bad attitude and a ton of unacceptable excuses that made zero sense. When my cake finally arrived, it was not done correctly and was not what we agreed upon.Please do not hire this bakery for your wedding, it will be an unnecessary stress and put a bad taste in your mouth. The way you're spoken too is very belitting to the point I can't be bothered to call back and let them know the cake wasn't done correctly. Zero professionalism. Very disappointing.

The cake it self.I'm not exaggerating when I say we spit out the cake from the first bite because we simultaneously did. The glaze was extremely biter. When I tried to remove the glaze, a red color stain was everywhere (spouses, fingers and for one clothes) for few days. Even after I tried to wash it off.The inside cake didn't taste anything except for the ricotta and even that wasn't the best I've tasted.The cake they gave me tasted like watery milk with little touch of sugar, some what of ricotta and biter glaze.The cake finished in the garbage. A family member went out and buy another cake (That was frustrating)I've send an email stating the situation and no answer a month later. I guess they have their money and doesn't care about client satisfaction.For a pastry that host grand events, I don't understand.Do I have to believe that my order wasn't grand enough for them to give me a decent cake ?I seriously thought that I would love their cakes. I've been following their Instagram page for a few.Ordering it self and everything surrounding it.Everything went OK when I placed the order. Polite welcoming .I've made few changes via email and had to call to make sure they've received it because no answer was provided via mail although they say to contact them via mail.The day of the delivery, I called them to know if the order was ready for pickup. Now when I think about it, it was odd.When the young lady brought out the cake, I wasn't wow'ed " by it

My first experience and will most probably be my last.I went to the bakery today, with one person ahead of me. Despite having several other staff there, I was only greeted and served once the client ahead of me finished and paid for her order (approx 15-20 min wait). I purchased 2 baguettes to enjoy with some home made chili I had made for this evening's dinner. Disappointingly enough, the baguettes were rock hard. My fiance was shocked when I told him it was fresh bread" from the bakery. You could literally pound the bread on the counter

Great bread and a nice variety of pastries and cold cuts.

Nice mom'n'pop" place