Ren's Pets Ajax

My raw food brand has increased in price. I am not happy. I usually shop between Petvalu & Ren's for the BCR(whoever has sales).I will have to stick to Petvalu since it didn't raise its price on BCR.

This is my favourite pet store, I'm there often. Product is great and sales are good. Staff are all good but Aaron and Jessie deserve an extra big call out. They are both super helpful, knowledgeable and consistently friendly with customers. I look forward to seeing them when I go and they have helped me learn so many things to help my dogs.

They have a lot of stuff for our fur baby. Staff was friendly and helpful; looking forward to going back again soon.

I needed food for my pet (which I can only purchase at Ren's). I hadn't made an order for curbside pickup, however given the store was closing in 20 minutes I thought they would be able to put the order together for me. I met them at the door and explained that I don't live in the area, but they told me I had to place an order online or call them. Sorta silly to call them when I was clearly speaking to them in person. When I called they took down my information and said they couldn't promise me that they would have the order ready for me, but I can pickup tomorrow instead. Not sure how that would be possible when I don't live anywhere close to this location. The store closed and I didn't receive a call. I understand things are difficult during this time, but it would have taken less than a minute to grab the food I needed for my pet (who will now not have food to eat).

I went in today with my dog asking for assistance. The girl did not bother care to help but felt she had too and went to blow her nose and never came back to help. Funny enough my dog was the one that led me out of the store not the other way around. The girl did not care to sell me any products which is great and told me to use a trainer instead.It is sad, because l use to love going to Rens when they first opened when l had my first dog. Now with my second, they lost me as a customer. Oh well, there are other competitors.

I've been going her since we've gotten our pups and put them on raw food. They have great service and are always willing to help you out.

Only 4 stars because they need to increase the selection of raw food offerings. It's the smallest variety out of all the Rens locations. I need to travel to Whitby to get the cases of rap performance because they don't stock it here. Other than that the store is great. Much better quality products than Petsmart.

It’s a good pet store with great selection all around. We typically go here to their Canada pooch products and selection of treats for pets. Staff is great, store is organized.

Was very impressed with the selection, of collars, beds, dog food. The staff was very helpful, especially the lady working cash today unfortunately I did not get her name but it was around 1130. Will be back again.

Amazing staff and great selection of food and treats. My little guy loves going in!