Holland Home Leisure

It is my absolute pleasure to give a BIG shout out to Katie and Andrea at HHL. Absolutely the friendliest and exemplary service listening , problem solving, knowing what I was looking for with little explanation and knowledge of what I needed. Within a few moments Katie was brainstorming a solution. She knew exactly what was needed and the solution worked fabulously. Both ladies were very friendly and supportive. Pool wizards!!!

Great service and great products. Friendly staff who went out of their way to help.

Amazing service. I have be dealing with this company for 4 years now. They answers questions immediately and don’t mind explaining. The staff is patient, courteous and knowledgeable. I do not have any hesitation recommending them.

Bought a hot tub from another company and cannot stand their service. Came to Holland hoping to find some help with some questions and concerns and even though I didn't buy my hot tub from them they were so happy to help! Jennifer was the one who helped me more in 15 minutes than the place where I purchased my hot tub helped me in the whole purchase set up process! 5 stars for the customer service, products on hand and knowledge!! Thanks soooo much! Will be purchasing all of my stuff here moving forward!

Very friendly staff and great selection of hot tubs and pools! Highly recommend this business.

Service far worse than advertised.Hired holland home to open my mothers pool. They came to help set everything up and told me they would be able to get the water clear, pump running, and pool vacuumed.The service was fairly expensive but with that sales pitch I was on board. They seemed to be a bit over booked and didn't communicate very much beyond the first interaction. Between putting chemicals in the water would start to come clear but gradually turn green again before they had the time to get back.I had to call a few times to check when they would be returning to finish the job and they did keep coming back until the pool was clear and ready. The service was slower than expected but they did do as they promised so I was content with that.Then a second bill came for additional chemicals and vacuuming. This came to a surprise to me because I had already paid before they even came the first time and at no point did they ever tell me there would be additional charges for cleaning the pool. I never expected additional charges because with my initial interaction i was left with the impression that making the water clear was included with opening the pool.Calling customer service we were able to negotiate a smaller fee for the cleaning due to the miscommunication. Telling your customer that you plan to send them a bill for additional fees for work that could easily have been associated with the already paid for service strikes me as an extremely low bar for customer service that they've failed to meet.Needless to say I won't be using the service again. Before ordering a service from this store I encourage anyone to be extremely careful, because they might not tell you what your actually being sold.

Absolutely seamless process from start to finish. Craig handled everything with class, speed and clarity that made the buying process as simple as possible. The installation by Dan & Trevan was amazing. Friendly, knowledgeable and made sure the tub was ready to go - and didn’t leave until they were sure I was comfortable with operation and satisfied with the install. 10/10 company - could not ask for a better company to do business with.

I was there today to do our annual First Aid cpr refresher. I was looking around. It's so beautiful inside. I love how professional and clean it is. It's inviting to public to see the actual products verses online. I wanted to crawl in the hot tubs.. And I'm sure they wouldn't mind, but I had a task on hand. I love the staff and welcoming feeling. I love my visits. Thanks for great session.

Not thrilled at all with this company. Will not go back. Lack of information and knowledge from staff. Very expensive compared to other companies.