Rogers

Due to the pandemic the store only allows 3 customers at a time. Long wait outside. Staff is nice. Cases are overpriced. Otterbox Defender cost is $80 vs $60 at BestBuy or a bit lower through Amazon.

Absolutely amazing customer service! Romy (I am so sorry if I do not get the name right) was so helpful and professional. We came with multiple questions (getting an esim, changing plans, etc.) and he solved them all so quickly and efficiently.

3rd phone I have purchased from the vaudeville store, always great service

Called the Rogers customer service yesterday for a software over usage problem for the last 2 months. The representative could not help me with anything so told me to go to a store.“Time and location system location services” using all my data. 12G/month. The store manager helped me to reset and turned off most of the possible app and not sharing my locations. Of course he could not erase the data “used” but gave me a deal for 1 year. I am a 17 year Rogers customer and this is the first time I got a good service from Rogers. They should just hire more helpful over-the-phone representatives to cut down the cost and waiting time. waited 40min before speaking to the representative and took him another 30min going back-and-forth keeping me on hold while he searches" for solution...Great job at this store I will go back when upgrading my phone. Was in-and-out of the store 15min AAA+++"

Roger's 3150 Boul de la Gare, Unit 128,Vaudreuil-Dorion, QC J7V 8W5,Mega Centre-Vaudreuil. I received excellent service from Antonio ( didn't get family name) he went over and above to get us the best cell phone package for me and my kids. He even stayed 30 mins beyond his shift to complete the transaction. What a pleasant, professional, and friendly sales person. So refreshing to receive great customer service! Thank you Antonio!!!!! ⭐

Called because my 2 year contract was up and they kept charging me for the phone - got one rep who said they would make the change then when i checked it wasnt changed - so i called back and said they couldn't do it - said that they can't make changes to my account without my permission - but taking an extra 40$ a month without my permission is fine - got a manager and said the new way they do it is transparent so this doesn't happen - so i say - so it wasn't transparent before?" and she goes "right" hahaha what a joke of a place - heard bad stories before but damn!"

Sébastien was so helpful, professional and knowledgeable that the whole process of going from a defective phone, to a loaner phone to my final new phone was made incredibly easy and stress-free! He even helped with additional not directly-phone related questions no questions asked! Thank you so much! Everyone at this store is welcoming, helpful and pleasant! Truly a great Rogers team and location! Thanks again!

Worst customer service experience in a while. They make you wait outside in the rain with the door locked. Takes an hour for a simple pickup of an order that's already paid for.