The Modern Shop

I am extremely dissatisfied with my experience. In 2021, we bought a Ferm Living bed for our child, and after waiting several months for it to arrive, we were shocked to discover that it was delivered damaged. We immediately contacted the store and requested guidance on the way forward. However, their response was delayed by a week, and they only advised us to wait for a replacement.Months later, the replacement finally arrived, but to our dismay, it was only partially sent with 1/3 packages that would not replace the damaged part. We were extremely frustrated, but the store kept saying that The rest should come in the next week or so." since Sep 2022

I've purchased from The Modern Shop a couple of times now and each experience has been wonderful. Everything arrived well packaged and very quickly (I'm in Toronto, for reference). They are very communicative and I love supporting this small business which is doing a phenomenal job bringing quality, European pieces to the Canadian market. Thank you Modern Shop!

Absolutely awful. I ordered a piece in April 2023. It did not arrive. I paid $50 for shipping on top of the order itself. After a month passed I reached out and was informed that shipping takes 4-6 weeks. 7 weeks passed and I never heard anything. I reached out again and they said they would respond with an ETA, I never got another email. 9 weeks later I reached out again and asked for an update, and again never heard anything. For $50 shipping, and a minimum of 4-6 weeks, I would never ever ever recommend shopping here again. You can get the same items at other places for much better customer service.

I would say that from my personal experience of shopping both in store and online from this merchant, that you only buy whatever that they have in-stock on the shop floor. Avoid ordering anything online that requires shipping lead time" as it will almost always result in weeks/months of waiting to get the item or get your money back. Also

Ordered a wedding gift a month ago paid for the gift, then found out it’s not in stock! Modern shop said in an email it would arrive any day- that was 4 weeks ago. The wedding is in 4 days. No word from the modern shop. They don’t have a phone number !! When emailing them they don’t put a name in their email !Quite unprofessional, and their customer service is very poor. Obvious they don’t really care.I will not shop there again.

Most of the products for my new home are come from this store which means great sellections , excellent service and more.

The very first order I had with them was fine. The second order I placed December 25 and it was 2 very straightforward items. They just shipped last week and I got an email that BOTH my items had shipped with 1 tracking number. It got delivered today and it was one small box with the small cheap item. Bigger more expensive item was nowhere. I have no idea what they did with it. I've also been waiting on another item that was ordered back in November and it was delivered damaged. I emailed them and sent pictures that it was damaged back in January. Still no replacement sent at all. I wanted to support a Canadian company but honestly after waiting so long and receiving damaged items and having no replacement and poor communication I won't order here again.

They have a great assortment of gift ideas. The handblown whiskey glasses with hand painted copper band were beautiful, and my husband loved the gift. The delivery of the item was very prompt and the glasses were well wrapped and protected. Will shop again for special gift items.

Best design and furniture shop in town! Purchased this beautiful Menu/Audo marble cube and it arrived perfectly packaged without any damage in less than a week.