Urban Heating & Cooling

Urban Heating responded promptly when we needed a speedy replacement of a broken hot water tank. The serviceman was excellent. He installed the new hot water tank quickly and left the work space with no garbage left behind. We have used this company for over 25 years and have always been pleased with their outstanding service. Thank you once again

Very quick to respond. I had a leak in my furnace and they showed up the next day to replace it. Very reasonable rates. Seems like a family run company which i always support. Everyone was professional and so far had no issues. Everyone was polite that i spoke to.Definitely recommend Urban for furnace replacements.

This goes back to 2004 when I wanted to replace my 30 year old furnace. The owner gave me a good price for a Rheem and at that time Consumer Reports rated this product very high. Unfortunately not any more. The good part is this furnace has never had a single problem. The bad part is the quality of the installation. I came home one day and the furnace had been left sitting on my driveway. I dragged it into my garage until one installer showed up. He dragged the furnace through my entrance and proceeded to bounce it down the stairs into the furnace room. Later I heard this pounding and the installer was using screwdriver and a hammer to cut holes in the furnace. Very unprofessional. Then the owner's sun showed up and the problems started. I told him I did not want the automatic humidifier as I had the house inspected for rebate pruposes and as this new furnace constantly brought in fresh air from outside there was no need. The owner's son got upset and said that the price quoted was too low and said I didn't need an intake pipe as he didn't use one and it was unnecessary. I said the furnace requires this. They were packing up to leave in a hurry and I said not so fast. They had not sealed all the duct work and you could feel and hear air leaking all over the room. I took him ourside and showed him where the installer had damaged my aluminum siding with his hole saw. No offer to fix the damage caused.At that time there was no internet or website and I checked years later but their website did not allow reviews.A few years ago I took up an offer from Enwin for a new thermostat in return for allowing them to control my temperature at peak times. When the electrician came to install the thermostat he looked at my furnace and told me that Urban had not replace the wiring for this furnace as it had a two speed fan motor. I had to pay them $100 to replace the required wiring.Rude, Argumentative, Incompetent. Fortunately the furnace is great.

A few weeks ago you may have noted that I wrote a review on Urban heating as I was becoming frustrated with an installation that took place 2 years ago. I have to say that after I reached out to the Urban team they responded as quickly as they could. They came out to the house and quickly corrected the situation and got me up and running. Great follow up and a real positive experience.Thanks

I had another company come out to repair my furnace on 4 differentoccasions. The problem did not go away in spite of putting in manynew parts that did not solve the problem.When Ron Mclean from Urban was called he spent some time on theproblem and finally resolved the issue and I now have a furnace thatruns perfectly again. I have never seen a technician with such a finework ethic and determination to solve a problem that other companiescould not. I am not only grateful to this company on their superior skillsbut will confirm they will far exceed your expectations.

Had Urban Heating install my furnace. Great job. Installers were very friendly and professional. Very happy with the service. Highly recommend.

Wrong main gas valve installed..should be slow opening not fast opening. This error compromises all seals and heat exchanger. Had to replace the furnace. Very rude on phone..since they must enjoy adding insult to injury. Any HVAC GUY should know that mistake could have blown up furnace. Not cool to witness blowback. Jeez

Had a very good experience with in the recent cold snap with your company , had a very knowledgeable technician come and get our heat back on in a very timely fashion. Thank you very much and I will definitely recommend to family and friends .

Urban Heating and Cooling took care of the installation of all heating/cooling components for our new home construction. Excellent service, reliable and easy to work with. They installed an air conditioner over 20 years ago in another home and were glad they were available this time too. Thank you once again to everyone at Urban - especially Kris, Ryan & Steve!

I used this company to install my NEW furnace and A/C with 10 year warranty August 2016, call on Feb.23 2018 due to condensation problem in my furnace, the lady pick up the phone and take down all my information,week later some guy called me to booked appointment the week after at1:30pm, it is okay and I wait, on the same date of the service the guy called me around 12:00pm say he won't able to make it, he will call me the next day to set something up, that call never come, after years........end up used different company fixed it,They are small company only 3 or 4 person works there, the Dad, Son and some other guy smoke like its no tomorrow. YOU CAN NOT TRUST THEM WHEN YOU NEED SERVICE.The lady who will pick up the phone (the owner's wife I think) always gives you a run around.We put this post out to let every one know our bad experience with this Urban heating and cooling.