The UPS Store

Could not issue a receipt for ups drop off. Take a photo says clerk?Garbage service!

Rude and abrupt service from some named Linh/Lin/Lynn. All UPS drop off was delayed and told me to direct all inquires to UPS. Not helpful at all. No explanation for anything. This person was called over from the attached Insurance Agency and was not interested in helping in the first place. Her attitude didn't help reduce the frustration.Consistently this location is the worst service and lack of customer focus. I wouldn't want to use UPS to ship my packages.Zero stars would be more accurate.

This location never ever opens on time at 9am, usually half n hour to a hour later

I have totally different experience from the previous two reviews. As a small business owner I have been dropping off shipments at Canada Post and UPS stores weekly. I have used all three UPS stores in Richmond and this one I had the worst experience. I typically drop off 5 boxes with size of a regular microwave oven and I never had problem for past 8 months until one day at this store I was told by the tall guy (my guess he is store manager) that I can only drop off maximum three boxes at a time. I argued that I have been dropping off the same number of boxes both here and at the other stores for months, but he insisted even there was still plenty of room in the store. Even after I told him that I have rented a business mail box in his store for a year, he did not care. Bad bad attitude and service! I ended up with driving the rest two boxes to another UPS store. I have shipped with Canada Post, FedEx, and USPS but never had such negative experience. I am planning to lodge a formal complaint with UPS.Plus I see two business entries on Google Map for this same UPS store and the other one has negative reviews. I guess someone was trying to do some tricks to fool people.

Staff is extremely incompetent, my package was left on the floor not even scanned into UPS database after 24hours. This is not a UPS store and more like an insurance store with UPS logo

It says open at 9am online and store sign, been waiting over 10 mins still no one there, was planning to pick up before work guess I have to come back again next time

Honesty incompetent. The clerk was more interested in her McDonald's than sending my package correctly. I agree with others that UPS licence be pulled.

Worst services that I ever encountered as a customer.1. I felt sorry for his disabled employee that being scolded badly by his employer for letting me dropped UPS prepaid boxes at their premises.2. I paid few hundred dollars shipping fees for the boxes through UPS portal, I didn’t owe a single cent for the shipping fees, why I was being treated like criminal for dropping the UPS prepaid boxes at UPS store. I just followed the instructions as provided by UPS.3. You signed a contract with UPS for running their business, it is your obligation to deal with all kind of UPS businesses including prepaid boxes, if you want to do to selective UPS businesses, please rewrite your agreement with UPS can change your store to something else that is not carrying UPS’s responsibilities.4. There have much better UPS store at Bundle and Garden City, please forget about this store if you don’t to support an employer who treats his disabled employee like non-human, and treat the customers like rubbish.Maggie

I've called this morning and the lady said their UPS store closes at 1830. I just arrived at 1650 and the guy behind the desk said they're already closed. When I told him that I called ahead this morning, he changed his claim and told me that UPS store is full (which clearly is not).Very poor customer service and I would not recommend anyone from going there.

This UPS Ironwood branch has the worst service and bad organizational skill. I just realized that many people have complained about this location on Google review, but not sure why UPS HQ has done nothing to correct it.On several occasions, I had to go there several times to pickup one package from my PO Box because they couldn't locate the package at first. The first time it happened, they told me the package was delivered UPS, so they are kept separately. The 2nd time, I brought the UPS tracking number showing status as delivered, but they couldn't find it. I had to call UPS to find out where it is and UPS confirmed package has been delivered. So, I went back again and they finally found it. They claimed that the package was just dropped off within the hour (between my first and second visit that day), though status showed delivered several days ago. Today, I went there again and I ask the Indian lady to check the back in case she missed something again. She got mad and started yelling at me in front of other customers and refused to give me her name.It's obvious the owner at this location has no intention to fix their problems. I've worked with many UPS stores before, but never one as unorganized as this. I think they are too busy with their insurance business and should have hire someone dedicated to UPS business.